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Floor Lead
Floor LeadStash Ventures • Traverse City, MI, US
Floor Lead

Floor Lead

Stash Ventures • Traverse City, MI, US
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Job Description

ROLE AND RESPONSIBILITIES :

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store's inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.

As a Floor Lead, you will :

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  • Work as part of a team

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  • Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays

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  • Be present and on time for all scheduled shifts

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  • Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan

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  • Metrc trained

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  • Experience in cash handling

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  • Adapting to each employee's and customer's needs to provide a trusted transaction.

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  • The Floor Manager should be understanding of the employee and customer's needs and educate them about the best options to get the destination they need to be.

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  • Exceptional customer service

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  • Excellent communication skills

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  • Ability to perform routine daily tasks, requiring close attention to detail and accuracy

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  • Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.

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  • Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.

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  • Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous

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  • Understanding of all positions to be sure all employees are following guidelines and daily tasks.

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  • Reports all daily issues and changes to upper management to take appropriate action.

    • POSITION TYPE / EXPECTED HOURS OF WORK :

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  • Full-Time position

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  • Typical hours of operation are Monday through Sunday, 9 : 00AM - 9 : 00PM (Hours are subject to change), depending on the schedule.

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  • Occasional overtime as needed.

    • AGE REQUIREMENT : \t

  • Must be 21 years of age (State Requirement)

    • EDUCATION / EXPERIENCE :

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  • Retail experience

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  • High School Diploma or equivalent

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  • Analytical and problem-solving skills.

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  • Effective communication skills.

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  • Exceptional customer service standards.

    • #ENGHP

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    Floor Lead • Traverse City, MI, US

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