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Communications Representative
Communications RepresentativeJersey City Medical Center • Jersey CIty, NJ, US
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Communications Representative

Communications Representative

Jersey City Medical Center • Jersey CIty, NJ, US
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Job Title : Communications Representative

Location : Jersey City Medical Center

Department Name : IT&S Telecommunications

Req # : 0000215236

Status : Hourly

Shift : Day

Pay Range : $17.47 - $21.69 per hour

Pay Transparency :

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview :

RWJBarnabas Health is hiring a Communications Representative for Jersey City Medical Center. This position is a PT, Day position

Qualifications : Required :

  • High school diploma or equivalent
  • Good knowledge of PBX consoles a must
  • Must be able to communicate clearly, have good diction, pleasant speaking voice, and be clearly understood over the telephone

Preferred :

  • One (1) year of experience as telephone operator in a busy multi-position environment preferred; will also consider customer service experience
  • A bilingual candidate is strongly preferred
  • Scheduling Requirements :

  • PT
  • Day
  • Essential Functions :

  • As a Communications Operator, you are usually the first point of contact for anyone who phones a hospital.
  • You will operate switchboard equipment to receive calls and pass them on to the correct person or department.
  • Operates the telephone switchboard by connecting calls to the appropriate extension or outside party.
  • The employee works as the sole operator dealing with complex or emergency situations, which are common.
  • The employee performs clerical support service in connection with duties,
  • Receives Incoming local and long-distance calls and connects to the appropriate office or Individual by regular extension or by the paging system.
  • Receives Information from caller in order to make proper connection when the caller is unclear.
  • Furnishes direct factual information on routine matters such as hospital visiting hours and other requested information when there are no questions as to propriety of releasing such Information.
  • Refers inquiries on in-patients' condition to the appropriate nursing station, nursing supervisor or doctor.
  • Refers other Inquiries to appropriate member of staff.
  • Transfer all coming, out-going or intra-office calls to proper department.
  • Other Duties :

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Benefits and Perks :

    At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care / Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
  • Choosing RWJBarnabas Health!

    RWJBarnabas Health is the premier healthcare destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

    RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

    Equal Opportunity Employer

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    Communication Representative • Jersey CIty, NJ, US

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