Manager, Implementation ServicesIntapp • Charlotte, NC, US
Manager, Implementation Services
Intapp • Charlotte, NC, US
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job_description.job_card.job_descriptionServe as a senior resource providing oversight over all Intapp resources working on the project Attend key meetings to provide guidance and direction Closely communicate with the Engagement Managers to stay informed of key activities, timeline, and risks Identify and support the development of methodologies and processes in response to product evolution, team structure / engagement model changes, and learnings from completed projects in order to increase delivery expertise, quality, and efficiency. Work with project teams and Segment Leads / Account Managers to generate and position change orders when additional budget is required for an implementation Continuously review scoping accuracy and provide feedback to Sales / Segment lead teams Ensure the smooth transfer of knowledge from the Sales team to the Implementation team delivering the SOW Work closely with the Sales and Segment lead team to understand incoming pipeline of Services work Manage the bandwidth of the Implementation team members to allocate time for scoping activities 4+ years of experience in the consulting / professional services industry with 2+ years in a management role Prior success within a Professional Services organization with project, portfolio or program management experience Exceptional communication skills, strong business analytical acumen, proven delivery successes in complex project implementations, hands-on operational experience and outstanding leadership credentials Results oriented, highly motivated, positive, and entrepreneurial, with a can-do attitude Ability to think strategically and analytically to solve complex problems, strong attention to detail Highly collaborative and flexible, can easily adapt to changing / evolving role requirements Experience working with C-level client executives to deliver solutions Ability to build effective working relationships with others inside and outside the organization, including leadership Experience serving clients in the private capital markets Experience delivering SaaS solutions to clients Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We're committed to creating a modern work environment that's connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer : Competitive base salary plus variable compensation and equity Generous paid parental leave, including adoptive leave Traditional comprehensive benefits, plus : Generous Paid Time Off Tuition reimbursement plan Family Formation benefit offered by Carrot Wellness programs and benefits provided by Modern Health Paid volunteer time off and donation matching for the causes you care about Opportunities for personal growth and professional development supported by a community of talented professionals An open, collaborative environment where your background and contributions are valued Experience at a growing public company where you can make an impact and achieve your goals Open offices and kitchens stocked with beverages and snacks
Manager Of Implementation Services
Intapp is hiring a Manager of Implementation Services in their Charlotte, NC office to provide leadership over a Client Implementation team within our DealCloud business unit. Areas of focus will include the management of resources across a client delivery team, governance on client projects, and Sales support for our Services Sales team. Key responsibilities are outlined below in more detail :
Implementation Team Management :
- Responsible for the overall execution and delivery quality of a portfolio of client implementations, as well as overseeing resource staffing, resource forecasting, project budgets / profitability, and delivery team efficiency
- Directly manage a team of Sr Associates, Associates and Analysts responsible for implementation delivery to clients.
- Provide your direct reports with guidance on the development and growth of personnel on their teams
- Conduct weekly tactical check-ins with direct reports and other key resources to understand any project / client risks within your portfolio and / or any personnel issues and concerns
- Own the mentorship & professional development of direct line reports
- Provide regular reporting to senior management regarding key accounts, financial metrics, client escalations, and personnel updates
- Ensure maintenance and accuracy of project data entered into the internal CRM system
- Build relationships and liaise with other Intapp client facing teams (Client Success, Technical Services, Account Management, Product Support, Sales) to ensure a high-quality client experience
- Build relationships with internal teams (Operations, HR, Talent Acquisition, Finance) to support services operations such as hiring, reporting, and professional development
- Work with other services team leaders within Intapp (Engagement Management, Managed Services, Technical Services) to coordinate on large scale / complex deliveries, in conjunction with other regional Managers in the delivery organization
- Engage in ongoing process improvement and methodology initiatives
Client Management :
Sales Support :
What You Will Need :
Not Required, But A Bonus If You Have :
What You Will Gain At Intapp :
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