Automotive Technical Advisor

Overview

Automotive Technical Advisor

MarketSource Inc. an Allegis Group Company develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive Information Technology Telecommunications and Manufacturing industries in Business-to-Business (B2B) and Retail models.

Founded in 1975 MarketSource Inc. became a subsidiary of Allegis Group 2004. Our Companys culture centers on our core values : Open Communication Relationships Serving Others and Work Ethic.

MarketSource clients rely on the innovative managed sales solutions that our vertical-specific subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity inclusion and exemplary corporate practices.

Responsibilities

Summary

The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs / visits repair time and Fixed First Visit.

Essential Job Functions :

• Provide technical assistance and fixed operations consultation to our dealer service personnel fleet and commercial customers
• Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction
• Initiate resolutions on current unresolved issues in support of dealers efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty
• Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer
• Manage STAR escalations- high buyback risk vehicles as identified by the BuyBack Triage Agents
• Provide phone and in-dealership technical assistance
• Provide dealership consultation on the following : repair order documentation repair service agreements and facilities inspections
• Troubleshoot and solve final repair attempt situations
• Identify repair shop process improvements and proactive business planning with a focus on the customer
• Represent the OEM as a subject matter expert (litigation / buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM
• Provide support for C.A.G. / engineering- providing on ground request support
• Oversee Recall and Required Service Updates (RSU) follow-up and reduction
• Establish yourself as a quality feedback liaison

Qualifications

Required Knowledge Skills and Abilities :

Job Requirements :

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following :

San Fran Candidates only : Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only : We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only : Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include : access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and / or access to objects that may be used to inflict injury or harm to others.

Posting Information

#INDMD

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1