Healthcare Management Consultant

Accenture Song Consultant

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution : growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

Role Overview

We are seeking highly motivated and experienced Consultants to join our growing Health Payer / Provider Service practice. As a Consultant, you will play a pivotal role in delivering strategic projects, working closely with clients to tackle complex challenges in their service operations. This position requires deep healthcare industry expertise, exceptional consulting skills, and the ability to thrive in high-ambiguity environments.

Key Responsibilities

• Client Engagement
• Project Delivery
• Data Analysis
• Technology Enablement
• Digital Service Improvement
• Experience Enhancement
• Stakeholder Management
• Team Collaboration
• Change Leadership
• Thought Leadership

Travel Requirement

Travel for this role is expected and required, the amount of travel is variable depending upon the client and project.

Required Qualifications

Minimum of 5 years of professional experience, with at least 2 years in a management consulting role OR equivalent experience as a manager in the healthcare industry. Minimum of 2 years of experience working with health payers or providers.

Preferred Qualifications

Advanced degree preferred (MBA, MPH, MHA, etc.). Demonstrated ability to navigate and deliver in ambiguous, fast-paced environments. Strong analytical and problem-solving skills, with proficiency in tools such as Excel, PowerPoint, and data visualization platforms. Excellent written and verbal communication skills, with experience presenting to senior executives. Knowledge of CCaaS platforms (e.g., Genesys, Amazon Connect, NICE, etc.), CRM systems, and AI solutions for customer service. Expertise in workforce optimization, quality assurance, or customer experience improvement within contact centers.

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. We accept applications on an ongoing basis and there is no fixed deadline to apply. Information on benefits is here.

Role Location Annual Salary Range

California $63,800 to $196,000 Cleveland $59,100 to $156,800 Colorado $63,800 to $169,300 District of Columbia $68,000 to $180,300 Illinois $59,100 to $169,300 Maryland $63,800 to $169,300 Massachusetts $63,800 to $180,300 Minnesota $63,800 to $169,300 New York / New Jersey $59,100 to $196,000 Washington $68,000 to $180,300

Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please contact us.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.