Senior Operations Manager - Tolling

About PrePass

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us : our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

About the Role

The Senior Operations Manager provides strategic leadership and operational oversight across the company’s nationwide tolling operations supporting commercial trucking fleets. This role ensures coordinated, accurate, and efficient processing across Business Operations, Violations Processing & Payments, and Quality Assurance / Analytics. The Senior Operations Manager drives operational excellence, aligns teams with client and toll agency requirements, and ensures accuracy across toll transactions, disputes, and violation processing. This position requires deep understanding of data verification and the operational complexities of large-scale commercial fleet toll processing. This is a hybrid role based out of our downtown Phoenix office.

Essential Responsibilities

Department Leadership & Strategy

• Provide high-level direction and cross-functional oversight for Business Operations, Violations / Payments, and QA / Analytics teams.
• Partner with department managers to set strategic priorities, performance goals, and service standards aligned with client SLAs and toll agency expectations.
• Lead operational governance and performance review cadences to support accountability and continuous improvement.
• Serve as the senior escalation point for operational issues, data integrity challenges, and interdepartmental dependencies.
• Collaborate with executive leadership to support organizational scaling, process modernization, and automation initiatives.
• Partner with Finance and Compliance on reconciliation and audit readiness to maintain end-to-end transparency and accountability.

Business Operations Oversight

(Includes Account Maintenance, Research, Toll Transaction Disputes, GPS Verification, QA, and Analytics)

Violations & Payments Oversight

Quality, Metrics & Reporting Governance

Leadership & Collaboration

Key Metrics for Success

Requirements

Required Qualifications

Core Competencies

Benefits

How We Will Take Care of You

Join Us

At PrePass, our mission drives us.

We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.

Ready to help move the transportation industry forward? Join us and let’s drive progress—together.