Auto Parts Counter Professional

Company Overview  Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC.

As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees.

We are building a high-performance culture grounded in our Core Values :

• Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback—which guide everything we do.  Position Summary  As an Auto Parts Counter Professional, you will be responsible for assisting customers in locating, selecting, and purchasing auto parts and accessories.
• You will provide expert advice, excellent customer service, and ensure that the right parts are accurately identified, ordered, and delivered.

The ideal candidate will have a solid knowledge of automotive parts, exceptional communication skills, and the ability to work in a fast-paced environment.  Key Responsibilities  Customer Service  Greet and assist customers in person, over the phone, or online, providing information about auto parts and accessories.  Help customers identify the parts they need by asking questions and cross-referencing part numbers, vehicle models, and other specifications.  Provide recommendations for alternative parts, upgrades, or additional products based on customer needs.  Resolve customer complaints or concerns in a professional and efficient manner.  Parts Ordering & Inventory  Accurately enter parts orders into the system and ensure they are processed quickly.  Verify availability of parts and order out-of-stock items from suppliers as needed.  Assist in maintaining the inventory by organizing parts and keeping the parts counter stocked with the most commonly requested items.  Assist with restocking and organizing inventory in the warehouse, ensuring accurate labeling and proper storage.  Product Knowledge & Sales  Maintain up-to-date knowledge of automotive parts, accessories, and tools, as well as new products in the market.  Use product knowledge to upsell or cross-sell parts, accessories, and services to customers.  Conduct outbound calls to existing customers to promote new products, notify them of promotions, and build lasting customer relationships.  Stay informed about promotions, discounts, and company sales events to offer the best deals to customers.  Order Fulfillment & Shipping  Prepare parts orders for pickup or delivery, ensuring the correct items are included and packaged properly.  Assist in organizing shipments and deliveries to customers and repair shops as needed.  Administrative Duties  Process returns and exchanges in accordance with company policies.  Keep accurate records of sales transactions and inventory movements.  Assist in tracking sales goals and store performance.  Safety & Cleanliness  Ensure that the parts counter area is clean, organized, and presentable.  Follow all safety protocols, including handling hazardous materials (e.g., chemicals, oils), and maintain a safe work environment.  Other Duties  Perform other duties as assigned.  Required Qualifications  High school diploma or equivalent  1–2 years of experience in retail or automotive parts sales  Strong knowledge of automotive parts, tools, and accessories  Excellent customer service, communication, and interpersonal skills  Proficiency in using POS systems and inventory tools  Ability to lift up to 50 lbs. and stand for extended periods  Preferred Qualifications   College coursework or certification in automotive or sales  Experience with inventory software or vendor systems  Core Competencies  Customer Focus  Product Knowledge  Problem Solving  Communication  Attention to Detail  Team Collaboration  Time Management  Work Environment and Physical Demands  Ability to stand for long periods  Ability to lift up to 50 lbs.  Warehouse and retail environment  Additional Requirements  Candidates must meet employment eligibility requirements as established by U.S. federal law.  Employment is contingent upon a conditional offer and the successful completion of a background check and, where permitted by law, a drug screening.   Compensation & Benefits  Driven Distribution Group offers competitive pay and a comprehensive benefits package, including :

Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law.

We are committed to providing a workplace that is inclusive, respectful, and supportive for all employees.  Texting Privacy Policy and Information :

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