Specialty Scheduler MA

Job Description

Job Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet Affiliated Imaging Center is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Specialty Scheduler , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

The Specialty Scheduler – Elite 2 is responsible for scheduling, rescheduling and canceling exams for patients. The Specialty Scheduler – Elite 2 is responsible for acting as a liaison between our Sales Team and our VIP Physicians for their patient scheduling needs - performs pre-registration, faxes and scans documents, handles customer service related requests, communicates preparations, handles call backs, and performs various other clerical tasks.

You Will :

• Display excellent communication skills and telephone etiquette.
• Exceptional written communication skills with a strong focus on quality and attention to detail.
• Place outgoing calls to schedule patient exams when receiving scripts and electronic orders.
• Answer incoming and place outgoing calls in a courteous and professional manner—identifies self and company.
• Handle VIP Physician scheduling requests through phone call, and / or chat.
• Handle scheduling requests from our Sales Team through phone call, and / or chat.
• Place calls to referring physicians for patients expressing difficulty with scheduling.
• Maintain self-control when dealing with difficult patients and or situations.
• Show care and compassion for all callers.
• Maintain good rapport with referring physicians, secretaries and clinical site staff.
• Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Update account information at the point of scheduling.
• Properly schedule all procedures.
• Utilize RIS filter screens to answer questions associated with insurance, procedures and preps.

To Ensure Success In This Role, You Must Have :

We Offer :