Production Support/Technical WriterKellyMitchell Group • Irvine, CA, US
Production Support / Technical Writer
KellyMitchell Group • Irvine, CA, US
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job_description.job_card.job_descriptionBachelor's Degree or equivalent relevant experience Open to candidates with academic, project-based, or internship experience in lieu of direct professional experience Experience using Power BI or similar analytics tools Strong technical troubleshooting skills Ability to create clear technical documentation, including troubleshooting guides and application process workflows Knowledge of production support activities and experience assisting in building tools or process enhancements Ability to develop knowledge base articles and scalable processes to reduce support escalations Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered
Job Summary :
Our client is seeking a Production Support / Technical Writer to join their team! This position is located in Irvine, California.
Duties :
- Design, deploy and configure various customer facing infrastructures, application, and services
- Design and manage Cloud infrastructure and services that meet enterprise grade SLA standards
- Resolve customer escalations and help prevent reiteration of those incidents by creating processes, procedures, and automations
- Monitor, diagnose, and resolve urgent production issues during period potentially off normal business hours
- Create and deploy scalable monitoring systems for massively growing global infrastructure
- Write, augment, and maintain production documentations
Desired Skills / Experience :
Benefits :
The approximate pay range for this position is between $17.97 and $25.67 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
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Production • Irvine, CA, US
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