Talent.com
Starry Expert (Part Time), Korean Speaking
Starry Expert (Part Time), Korean SpeakingStarry • TX, US
Starry Expert (Part Time), Korean Speaking

Starry Expert (Part Time), Korean Speaking

Starry • TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.part_time
  • serp_jobs.filters.remote
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.

Requirements

What you’ll do :

This position is a part-time, remote role; however, you must be based in one of the following states : California, Colorado, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Tennessee, Texas, Virginia, or Washington DC

Shifts needed :

  • Sun-Th 10-6p; Tue-Sat 10-6p; Th-Sat 2p-10p; Fr-Sun 8-4p All EST
  • Weekend availability required

As a Starry Expert, you’ll be responsible for managing customer-initiated and proactive support interactions with Starry Internet customers.

  • Respond to customer phone calls, emails, and live chats related to Starry Internet signup, features, and advanced networking settings.
  • Assist customers with scheduling, rescheduling, and canceling appointments
  • Support customers with account-related questions (promo codes, plan changes, billing, credits, transfers, cancellations)
  • Identify, investigate, and resolve issues on the home WiFi network (offline, service disruption, frequent disconnections, slow speeds, basic device support)
  • Retain customers requesting to cancel due to service or other issues
  • Escalate technical and non-technical issues through appropriate channels
  • Follow up with customers to ensure satisfaction and issue resolution
  • Who we’re looking for :

  • You have excellent customer service skills, including effective empathy, excellent call control, and clear, concise verbal and written communication.
  • You have previous contact center experience, successfully handling moderate to high call volume in addition to tickets.
  • You work quickly, independently, and with great attention to detail.
  • You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer.
  • You care deeply about representing our brand and leaving a positive impression with the customers you support.
  • You have strong analytical and organizational skills.
  • You are :

  • Results-driven : enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors
  • Autonomous : self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company
  • Emotionally intelligent : empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team
  • Curious : embraces all opportunities to learn from peers and mentors, always looking for ways to do something better
  • Creative : energized by new problems to solve; always coming up with new ideas and looking for ways to implement them
  • Qualifications :

  • 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment
  • 1+ years of call center or contact center experience dealing with moderate to high call volume
  • Ability to work from home in a quiet, dedicated space
  • Bilingual Korean
  • Bonus Points if…

  • You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better
  • You're familiar with Zendesk
  • Previous remote work experience
  • The starting rate for this position is $19 / hourly.

    Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance.

    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    serp_jobs.job_alerts.create_a_job

    Starry Expert Korean • TX, US

    Job_description.internal_linking.related_jobs
    Endocrinology Physician

    Endocrinology Physician

    MM RECRUITMENT GROUP • Not Specified, TX, USA
    serp_jobs.job_card.full_time
    Endocrinology Physician at MM RECRUITMENT GROUP summary : .An Endocrinology Physician is responsible for diagnosing and treating hormone-related conditions in patients, providing comprehensive health...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Work From Home Editor

    Remote Work From Home Editor

    Outlier • Remote, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Work From Home -Remote AI Content Reviewer

    Work From Home -Remote AI Content Reviewer

    Outlier • Remote, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Counselor Full Time 2nd shift

    Counselor Full Time 2nd shift

    Headway • Texas, US
    serp_jobs.job_card.full_time
    Licensed Professional Counselor (LPC) Wage : Between $120-$131 an hour Licensed Professional Counselor — Are you ready to launch or expand your private practice? Headway is here to help you start...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_less • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    English AI Writer - Part Time Work From Home

    English AI Writer - Part Time Work From Home

    Outlier • Remote, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    English Writing Editor - Part Time Work From Home

    English Writing Editor - Part Time Work From Home

    Outlier • Remote, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Executive Chef Design & Development-Chinese Cuisin

    Executive Chef Design & Development-Chinese Cuisin

    LSG Sky Chefs • TX, United States
    serp_jobs.job_card.full_time
    Executive Chef Design & Development-Chinese Cuisine .LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approac...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Endocrinology Physician

    Endocrinology Physician

    Dane Street • Not Specified, TX, USA
    serp_jobs.job_card.full_time
    Endocrinology Physician at Dane Street summary : .The Endocrinology Physician performs clinical reviews of insurance appeals and medical claims, ensuring compliance with medical standards and client ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Radiology - Teleradiology Physician

    Radiology - Teleradiology Physician

    Concord Physicians Solutions • Not Specified, TX, USA
    serp_jobs.job_card.full_time
    Radiology - Teleradiology Physician at Concord Physicians Solutions summary : .The Radiology - Teleradiology Physician is responsible for interpreting various imaging studies during deep night shifts...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Writing Coach

    Remote Writing Coach

    Outlier • Remote, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Technologist

    Travel CT Technologist

    Fusion Medical Staffing • Texas, US
    serp_jobs.job_card.full_time
    Fusion Medical Staffing is seeking a skilled CT Tech for a 13-week travel assignment in Round Rock, Texas.As a member of our team, you'll have the opportunity to make a positive impact on the l...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_less • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Special Agent, $40,000 Recruitment Incentive

    Special Agent, $40,000 Recruitment Incentive

    The United States Secret Service • TX, TX, US
    serp_jobs.job_card.full_time
    Recruitment Incentive : Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive detail...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Speech Therapist - part time and PRN - flexible

    Speech Therapist - part time and PRN - flexible

    Lifepoint Rehabilitation • Texas, US
    serp_jobs.job_card.part_time
    Title : Speech Language Pathologist (SLP) Job Type : PRN At Resolute Rehabilitation at Cornerstone Specialty Hospitals Round Rock , we are driven by a profound commitment to prioritize your well...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_less • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Radiology Physician

    Radiology Physician

    Cynet locums • Not Specified, TX, USA
    serp_jobs.job_card.full_time
    Position Type : 1099 / Locum Tenens.Shift : Monday-Friday, 8am-12p, 1 : 00p 4 : 30p (8hrs / day).Certification Requirements : Board Certified. State License Requirements : TX Active license.EMR System : Clinic a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote AI Content Reviewer

    Remote AI Content Reviewer

    Outlier • Remote, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Endocrinology Physician

    Endocrinology Physician

    All HealthCare Staffing, LLC • Not Specified, TX, USA
    serp_jobs.job_card.full_time
    Endocrinology Physician at All HealthCare Staffing, LLC summary : .An opportunity is available for a Board Certified / Board Eligible Endocrinologist to join a growing multi-specialty group in the vibr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Writing Specialist

    Remote Writing Specialist

    Outlier • Remote, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Work From Home -Writing Editor - Part Time

    Work From Home -Writing Editor - Part Time

    Outlier • Remote, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time
    Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted