PACS Application Specialist

Job Description

Join a Tech Company Making a Difference in Healthcare

At Sectra we are proud to be a market leader in medical IT and secure communications. Our solutions empower healthcare providers to deliver optimized patient-centered care and protect some of the worlds most sensitive information. Our scalable and innovative enterprise imaging platforms allow healthcare organizations to expand across various specialties while our secure communication systems provide unparalleled data protection. Together we enable our customers to fulfill their critical missions and positively impact patient outcomes globally.

About the Role

We are seeking a passionate Application Specialist with a strong background in IT and clinical training to join our Customer Operations this role you will focus on helping healthcare customers optimize the use of Sectra applications providing comprehensive training and go-live support. The ideal candidate has extensive experience in clinical imaging (MRI CT Cardiology and Breast Imaging) and a strong ability to engage with customers and mentor peers. Youll be at the heart of transforming how healthcare professionals interact with technology enabling them to deliver exceptional patient care.

Key Responsibilities

As an Application Specialist you will :

• Conduct workflow analysis and customize application training to meet the unique needs of each customer
• Plan schedule and deliver web-based and on-site training for healthcare professionals ensuring they have the skills to optimize the use of our solutions
• Provide remote diagnostic support for technical clinical and end-user challenges using cutting-edge remote access technologies
• Organize and manage go-live support for new customers ensuring a smooth transition
• Serve as a clinical expert and support project teams and customer success initiatives
• Develop and refine training processes to enhance customer understanding and satisfaction
• Foster strong relationships with internal teams and customers ensuring a positive and cohesive company image
• Continuously innovate and improve training methodologies and technical support practices
• Travel frequently to customer sites (up to 80% travel) as required

Required Experience :

Unclear Seniority

Key Skills

Laboratory Experience,SQL,Accounts Receivable,.NET,DICOM,Cash Application,Product Demos,Sonography,Customer Support,Medical Imaging,Technical Support,Application Support

Employment Type : Full Time

Experience : years

Vacancy : 1