Central Selling Specialist - Flooring (Remote) MST / PST

Job Title

Key Responsibilities :

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs. Works within system-based work queue to identify activities ready for review. Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process. Sends, receives, and responds to questions from Stores and Service Providers related to quote details and escalates issues / questions when appropriate; communicates with others via phone, email, and other communication applications. When available, adds product and / or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included. Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope. Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers). Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities. Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model. Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model. Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process. Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe's products and services to employees and customers. Demonstrates sincere appreciation to customers. Listens to and responds knowledgeably and promptly to customer and employee questions. Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs. Listens to, identifies, anticipates, and responds to customer needs. Follows-up with customers to ensure all order and project requirements are satisfactorily met. Serves as a point of contact on all designs and / or installs within department. Monitors order status of products and special orders and communicates updates or issues with customers and Lowe's associates (e.g., Receiving, Delivery, and Install staff) as needed. Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order / project according to schedule. In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Required Qualifications :

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable. Up to 1 Year Experience in a call center, office administrative, high volume retail, service support, or similar work environment. If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Preferred Qualifications :

Bachelor's degree Related Field. Experience in remodeling or construction industry. Lowe's store experience. Installed flooring sales experience. Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool.

Pay Range : $16.42 - $27.42 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience.

Associate Benefits :

Health, Dental and Vision insurance. Life and Disability insurance. Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time. Flexible spending and health savings accounts. 401(k) Retirement account with company match. Employee Assistance Program with concierge, work / life services and no-cost counseling for all kinds of needs. Education support programs, including tuition assistance and trade skills scholarships. Business Travel Accident insurance. Maternity and Parental leave. Adoption assistance. Lowe's Associate Discount and broad discount platform. Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and / or deferred compensation plan, and grant awards.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.