Field Service Supervisor

Comfort starts with our 10000 team members across the globe who are transforming the power of comfort every day. Our employees have the power to change lives in our homes work and communities. We foster an inclusive environment while honoring a legacy built on family where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset and innovation propels us into the future youre ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary :

Hires train observe monitor supervises and coaches in-home field service technicians. Manages day to day activities of the field service technician repair team to successfully resolve customer concerns. Provide nationwide DTEC product training to the network of dealers third party service providers and employees.

Job Description :

KEY RESPONSIBILITIES :

Manage day to day performance of field service technicians including routing and dispatching responsibility. Ensure Field Service technicians are delivering consistent strong customer satisfaction which is aligned with the corporate strategy including technical and soft skills.

Utilize data to ensure successful achievement of Field Service goals / objectives to ensure goals / objectives are being exceeded. Make recommendations for appropriate staffing levels skill sets and training within each service market.

Resolve escalated customer concerns including extensive research relating to the entire service event from delivery to post service. Ensure that proper follow up is provided to customers by Field Service Technicians and Customer Care.

Maintains all company owned assets including cell phone laptop tools reporting any concerns to Field Services Manager immediately.

Review and approve expenses monthly for direct reports. Control budget expenditures within the scope of field related costs. Manage spending limits for company issued credit cards.

Schedule coordinate and deliver trainings on all aspects of the field business including full product life cycle.

Responsible for hiring decisions. Responsible to issue performance management objectives reviews and any applicable corrective action.

SCOPE & IMPACT :

Supervise up to 16- 20 remote direct reports. Responsible for the productivity efficiency training and development of each direct report. Responsible to provide nationwide outside field customer service on our products while controlling expenses and maintaining a high level of efficiency. Maintain a fleet of 16-20 service vehicles. Working cross functionally to ensure Delivery Quality Comfort Care and R&D are aligned to provide excellent field service.

MINIMUM REQUIREMENTS :

Bachelors degree in supply chain Business Management or related field with 4-6 years of relevant experience or equivalent.

1-3 years supervisory / leadership experience.

Written & Oral Communication Skills to a large audience

Customer-facing field service experience

Solid Microsoft Office skills

Valid US issued drivers license

Maintain acceptable driving record that meets company expectations.

Previous in-home repair or installation experience

Proven Leadership skills

Up to 50% travel.

PREFERRED REQUIREMENTS :

Furniture repair experience

Advanced database skills

SUPERVISORY RESPONSIBILITIES : Responsible for directing other employees daily work activities and to undertake the following employment actions : hiring termination corrective action and performance reviews.

PHYSICAL DEMANDS / WORK ENVIRONMENT :

Office environment / no specific or unusual physical or environmental demands. Often required to stand and walk. Subject to inside / outside environmental conditions.

CORE ATTRIBUTES :

Communicate Transparently

Lead the Team

Impact and Influence

Deliver Results

Coach and Develop

At La-Z-Boy we are committed to fostering an environment in which all employees feel valued included and empowered to do their best work and bring great ideas to the table. We understand that our employees diverse backgrounds experiences perspectives and viewpoints add value to our ability to create and deliver the best possible service quality products and is of upmost importance as we work together to Build Something Amazing.

OTHER DUTIES : Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the incumbent for this job. Duties responsibilities and activities may change at any time with or without notice.

Weekly Hours : 40

Benefits for Employees in the US :

Benefit offerings to employee and their families include : Medical Vision Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes : 9-11 paid holidays each year two weeks prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via : 2025 La-Z-Boy Benefits Overview

At La-Z-Boy Incorporated were an equal opportunity employer. We understand that our employees diverse backgrounds experiences perspectives and viewpoints add value to our ability to create and deliver the best possible service quality products and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

We are committed to fostering an environment in which all employees feel valued included and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application / interviewing / hiring process as a result of your disability you may request a reasonable accommodations by emailing our recruiting team at or by calling .

Required Experience :

Manager

Key Skills

Vendor Management,Employee Evaluation,Construction Experience,Ecological Restoration,Industrial Cleaning,Military Experience,Security,Telecommunication,Financial Report Interpretation,Leadership Experience,Supervising Experience,Cabinet Installation

Employment Type : Full-Time

Experience : years

Vacancy : 1