Patient & Member Care Specialist

Overview

BroadPath is hiring talented Patient & Member Care Specialists to join our remote team! These roles support members and patients by handling inbound and outbound calls, resolving inquiries, scheduling services, and ensuring a positive, professional experience.

We're looking for customer-focused professionals with healthcare, insurance, or call center experience who can adapt quickly, communicate clearly, and deliver exceptional service.

Compensation Highlights

Base Pay : Starting at $14 per hour for training, with an increase after transitioning to production

Pay frequency : Weekly pay

Schedule Highlights

• Schedules can fall between the hours of 8 : 00 AM - 9 : 00 PM Eastern Time and will be assigned based on business needs

Responsibilities

Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination

Provide accurate information about plan benefits, eligibility, and coverage

Schedule, reschedule, and confirm appointments with providers

Process referrals, authorizations, prescription renewals, and other requests

Assist members or patients with claims questions, billing inquiries, and account updates

Review insurance or plan eligibility and update records in the system

Maintain accurate documentation in electronic systems, including EMR or CRM tools

Communicate with providers and internal teams via phone, secure messaging, or email

Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines

Escalate complex issues to the appropriate team or supervisor for resolution

Qualifications

High School Diploma or equivalent

1+ year of call center customer service experience

1+ year of healthcare or health insurance experience (member services, patient services, benefits support, or similar)

Strong verbal and written communication skills

Ability to navigate multiple systems and maintain accuracy while handling calls

Comfortable working in a remote environment with a designated, private workspace

Demonstrated stable work history with a track record of reliability

Commitment to a long-term role and building a career with the organization

Reliable high-speed internet

Preferred Qualifications

Experience with appointment scheduling or benefits inquiries

Familiarity with electronic medical records (EMR) or customer relationship management (CRM) systems

Experience with EPIC, Facets, or similar applications

Knowledge of medical and / or insurance terminology

At BroadPath, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It's how we build relationships, share ideas, and stay engaged. If you're someone who values open communication, connection, and teamwork, you'll thrive in our environment where showing up authentically matters.

What to Expect :

On-camera participation during interviews, training, team meetings, and regular check-ins.

Face-to-face discussions sparking collaboration and engagement

A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.

BroadPath may conduct background checks, previous employment verifications, and education verifications, based on position requirements

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity / Disability / Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation : ? BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.