Senior Lead Product Manager Cloud Communications Platform

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Commercial responsibility for the Lumen Communications Platform product line. Reports to the Sr Director of Product Management for Communications and collaborates with Engineering and Operations to ensure that growth-driving features and capabilities are prioritized for development and aligned with the cross-platform Lumen digital experience. Owns the key positioning statements, value proposition, and profitable business model for each service in the portfolio. Develops distribution strategy in a collaborative model with Lumen Sales & Marketing. Ensures coordination with the overall Product Management organization.

Responsible for defining the strategy, developing and executing the product roadmap, ensuring financial discipline, and developing detailed market requirements based on Communications Platform challenges which can be addressed at scale through Lumen’s fabric interconnect platform. Owns the product lifecycle for all offerings in the Communications Platform Services portfolio, across growth, nurture and harvest phases.

Requires advanced technical / industry knowledge and understanding of the buying personas. Position is both deep in content and broad in scope. An entrepreneurial product leader responsible for defining, developing and leading how we deliver services to our customers.

Focused on the customer experience with an ability to understand and translate market opportunities and customer needs into product requirements and product value messaging. Ability to translate service capabilities into digital models, envisioning products as packaged business capabilities to be delivered in an automated “as-a-Service” model.

Expert in communicating our product capabilities to both internal and external audiences via written and verbal presentations.

The Main Responsibilities

Leads and manages Lumen Cloud Communications product line to high performance; sets goals, delegates work, holds owners of actions accountable, makes critical business decisions.

Strong understanding for different customer segments, to which distribution strategy must be aligned – to include contracting standards, competitive landscape, market dynamics, points of differentiation, value proposition, and quote-to-cash processes.

Understands and actively manages all the levers that impact financials including funnel, usage, opex, netex, capex, credits, pricing, churn, and company accounting practices – act as the general-manager of the Communications Platform Services business.

Has a broad understanding of the technologies associated with information technology and network infrastructure including optical, switching, routing, peering, voice communications, security controls and data-center applications.

Leads the development of new products and product features by understanding the market to create the right mix of Communications Platform Services offers to drive profitable growth.

Prepares and delivers executive level presentations that include Communications Platform Services performance and portfolio development asks grounded in financial justification and business cases.

Monitors metrics for the business imperatives under management and champions development, organizational, and process improvements. Ensure course correction measures are in place when needed.

Leads with open-mindedness and curiosity, aligned to the core “Lumen8” cultural behaviors : teamwork, trust, transparency, clarity, courage, customer obsession, growth mindset, and allyship.

What We Look For in a Candidate

Bachelor's degree or equivalent education and 10+ years of relevant experience

8+ years experience as a Product Manager in the telecom or technology industries

Strong experience working with Cloud Communications Platform product lines

Strong business accumen; understands all of the levers that impact financials including funnel, usage, opex, netex, capex, credits, pricing, churn and accounting practices

Excellent skills preparing and delivering executive level presentations

Growth mindset

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

$129,639 - $172,852 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$136,121 - $181,494 in these states : CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$142,603 - $190,137 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Benefits

Benefits ()

Bonus Structure

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ().

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

11 / 07 / 2025

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