Client Service Specialist

Job description

Customer Service Representative

Duties :

• Provide exceptional customer service to clients via phone, email, and chat
• Answer customer inquiries and resolve issues in a timely and professional manner
• Assist customers with product information, pricing, and order processing
• Upsell additional products or services to customers when appropriate
• Communicate effectively in English and Spanish (bilingual / multilingual skills preferred)
• Analyze customer needs and recommend suitable solutions
• Maintain accurate customer records and update information as needed
• Follow company policies and procedures regarding customer interactions
• Handle escalated customer complaints with empathy and professionalism
• Collaborate with other team members to ensure customer satisfaction

Experience :

Previous experience in a customer service role is preferred

Strong communication skills, both verbal and written, with excellent phone etiquette

Ability to multitask and prioritize tasks effectively in a fast-paced environment

Proficient computer skills, including MS Office Suite and CRM software

Sales experience or the ability to upsell products / services is a plus

We offer competitive pay, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Please note that only candidates who meet the qualifications will be contacted for further consideration. Thank you for your interest in joining our team as a Customer Service Representative.

Job Type : Part-time

Pay : $17.00 - $19.00 per hour

Benefits :

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Parental leave

Vision insurance

Shift :

10 hour shift

8 hour shift

Day shift

Evening shift

Morning shift

Work Location : In person