Table Games Assistant Shift Manager (Black Hawk)

Responsibilities

Table Games Assistant Shift Manager is responsible for helping and performing numerous daily tasks and routines that ensure quality service is provided to all guests as well as supervising staff and the overall daily management of a designated shift in the Table Games department. During each shift, the Table Games Assistant Shift Manager will visit each table games operational area and converse with guests and team members to promote and facilitate the highest guest service attainable. Must be able to identify and correct daily operational deficiencies to achieve this service.

• Works closely with the Table Games Shift Managers to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Constantly review staffing needs and recommend increase / decrease in staffing levels to coincide with business demands.
• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives of the Table Games Department.
• Assist in resolving team member issues, responsible for motivating team members to ensure they are providing quality service.
• Assist supervisors to ensure that the table games operations are being managed in accordance with company standards.
• Maintain an active presence on the casino floor at all times.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Works hand in hand with other Operational departments to ensure highest standards of service and safety of guests and team members.
• Shares responsibility for the overall integrity of daily operations on assigned shift.
• Other related duties including but not limited to complying with and understanding the following : Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures. Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company policies and IRS reporting.

Qualifications