Call Center Representative

JOB DESCRIPTION Call Center Representative Job Responsibilities :

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information by researching, locating, and providing information.
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts, and explains new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures, and reporting malfunctions.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.