Sales and Service Manager

Sales And Service Manager

Full-time Location : 20600 108th Avenue SE Kent WA 98031

Job Summary : The Sales And Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness, and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals.

Essential Duties & Responsibilities

Leadership Excellence

Hires, trains and fosters continuous development of all Sales and Service team members.

Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Models relationship building and product / service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.

Cultivates Sales and Services team members' skills through continuous assessment, feedback, and coaching.

Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings.

Manages overall performance, engagement, and personnel matters for Sales and Service team members.

Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.

Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail, and member retention.

Sales Management & Personal Sales

Drives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings.

Develops business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.

Establishes monthly, weekly, and daily sales goals for all Sales and Services.

Develops, executes, and coordinates local club marketing activities.

Generates new business through lead management.

Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.

Ensures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals.

Consistently achieves or exceeds personal and team sales goals.

Member Experience

Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs.

Lead by example to provide a clean, friendly, well-maintained club to members and guests.

Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.

Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.

Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.

Organization Relationships

The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager.

Variable Compensation : Team Members in this role are eligible to participate in 24 Hour Fitness's Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

Qualifications

Knowledge, Skills & Abilities

• Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
• Possess a strong member centric focus and is comfortable in engaging with members in person.
• Responds professionally to requests and inquiries from guests, members, and team members.
• Possesses strong organizational skills to execute and prioritize multiple tasks.

Minimum Educational Level / Certifications

Minimum Work Experience and Qualifications

Physical Demands / Environmental Conditions

Travel Requirement

Disclaimer : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and / or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees : Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week : Medical / Dental / Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Accrue 1 hour of sick time for every 30 hours worked. Actual offer may vary from posted hiring range based on location, work experience, and / or education. Pay Range : $20.00 - $23.00

Functional Group : Club Management