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IT Support Analyst I
IT Support Analyst IAlasConnect Inc • Anchorage, AK, United States
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IT Support Analyst I

IT Support Analyst I

AlasConnect Inc • Anchorage, AK, United States
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IT Support Analyst I

We are searching for an experienced IT Support Analyst I at our Anchorage AC 3403 Minnesota Dr facility.

Primary Duties and Responsibilities :

Under the general direction of the Client Services Manager, this position provides a variety of support to clients and stakeholders by responding to their technical requests, troubleshooting their technology-related issues, elevating issues when necessary, and providing exemplar customer service.

Essential Functions

  • Assist clients, telephonically & electronically, with their cloud and on-premises technology systems
  • Understand, identify, triage and troubleshoot client environments utilizing Remote Access / Remote Desktop programs
  • Elevate client issues as appropriate to other departments within organization
  • Participate in call center functions including client meetings, team meetings, and training exercises
  • Understand information technology systems including physical hardware and software applications
  • Remain current on relevant certifications

Non-Essential Functions

  • Continual learning and improvement
  • Provide help-desk support for employees
  • Practice time management
  • Other duties as assigned

    • Knowledge, Skill & Ability Requirements

  • Basic knowledge of Microsoft Windows computing environments, Mobile Device Management, Azure AD, and Microsoft 365
  • Basic knowledge of computer system and network functions
  • Basic knowledge of computer security
  • Exceptional follow-through and attention to detail
  • Excellent oral and written communications skills
  • Ability to work independently and with a group
  • Ability to work with diverse groups of clients and stakeholders
  • Ability to work in a fast-paced environment with changing deadlines and needs

    • Required Qualifications :

  • Associate degree in computer science, information technology, or related field (a combination of education and experience may be substituted)
  • One year experience in customer service or related field
  • Completion of Service Desk / Call Center School Training (or within three months of hire)
  • Relevant professional certifications preferred
  • full (PDF) job description available upon request

    • Employment Type : Full - Time

    Compensation Type : Hourly Wage

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    It Support Analyst • Anchorage, AK, United States

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