Customer Service Representative - Remote

About Us For many years, our organization has focused on supporting working families by providing dependable benefits that bring security and peace of mind. We collaborate closely with trusted unions, associations, and member-based groups to ensure their members receive the guidance and protection they need. Our mission is simple : offer clear information, genuine care, and consistent service to every household we support. The Role This is more than a standard position—it’s a meaningful career with long-term potential. You’ll connect with members who have already shown interest in learning about their benefits. Your job is to help them understand their available options, answer their questions, and lead them through a smooth, informative consultation. Key Responsibilities Conduct virtual meetings with members via phone or video Break down benefit plans in a clear and professional manner Provide follow-ups, policy updates, and continued support Keep precise documentation and uphold compliance standards Build positive, trust-based relationships with the families you assist What You’ll Receive Weekly income with bonus opportunities A structured advancement track with pathways to leadership A flexible, remote-first work environment Full training, ongoing mentorship, and development support Recognition programs, incentives, and optional travel opportunities Who Succeeds in This Position Strong communicators, comfortable speaking and writing professionally Individuals who work confidently with digital tools (Zoom, online platforms, etc.) Motivated, coachable people who want steady career growth Independent workers who thrive in a home-office setting Applicants with a high school diploma or equivalent (post-secondary education is helpful) Must be legally eligible to work in Canada or the United States