Eng-Tech III

Detailed Description

This designated role is responsible for leading the team on the ground from a technicality perspective. This candidate will be leading the efforts for the team on how things should be installed, what expectations need to be met, and to manage consistency across the deployment. They will act as the engineer’s right-hand and be the go-to for troubleshooting / basic configuration. This individual will ultimately be responsible for project documentation (pre / post), quality control of assets being installed, and coordinate the efforts on the ground. This individual will help ensure delivery of service to our customers is the main priority from a pre and post implementation standpoint. This candidate will work with the ENG I / II technicians and provide feedback to Supervisor I-III / Area Supervisors on how these individuals are performing. This will help ensure the pool of ENG I-II are meeting all standards of the Netsync delivery process.

Roles and Responsibilities

• Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Senior Lead Consultants and Managerial staff
• Be a team leader, working alongside a Network Services Supervisor, implementing simple to complex network solutions for enterprise sized clients
• Disseminate information to your team (pre / post deployment) in a timely and efficient manner
• Create internal and client facing status updates, issue logs, action items, notes, and documentation in a timely and effective manner
• Coordinate technician responsibilities in for each deployment based on necessity
• Staging of primary and secondary networking equipment during deployments
• Be effective at internal and external issue resolution (i.e. : injury reporting, employee conflict resolution, disciplinary actions, etc.)
• Demonstrate continued growth and independence
• Conduct passive, active, and APoS wireless surveys
• Create and implement migration strategies, implementation plans, risk mitigation plans, test plans, and pre / post deployment method of procedures for your team to increase efficiency and reduce risk
• Support network standards, processes and security at client sites
• Verification of technician installation standards and meeting of client requirements for installed devices
• Maintain a professional demeanor when dealing with clients; work jointly through consultants and managerial staff or directly with the client
• Assist with providing an effective implementation of all client hardware / software while working in conjunction with Senior or Junior Consultants
• Verification and compliance with scope of work; work with engineering prior to / during / after installation to troubleshoot any issues with installed or existing devices under requirements of SOW
• Participate in project meetings and design discussions
• Post deployment validation photos of newly installed and / or replaced equipment and legacy devices
• Maintain and update project documentation for various clients
• Review the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to Senior Field Services Lead, PMO, and Senior Lead Consultants based on actual field experience
• Participate in the delivery of projects on time and within budget

Additional Duties

Skills and Experience

Minimum Qualifications / Technical and Educational Requirements