CPT-10051 Assistant Community Manager (ACM) Virtual Assistant

Assistant Community Manager (ACM) Virtual Assistant

Independent Contractor

Business Support VA / Junior, Senior, Advanced Levels (Remote).

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

Client is looking for a detail-oriented and reliable Business Support Virtual Assistant to provide administrative and operational support to a property management team overseeing homeowners associations (HOAs). The ideal candidate will assist with service coordination, documentation, communication, and scheduling while ensuring efficiency and compliance with company standards. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks :

Collect and process ARC requests where applicable

Produce work orders / service requests subject to policy

Coordinate access for service providers as required to complete service requests

Send invoices to Accounts Payable

Track and manage unit leases and unit insurance

Process move in / move out applications

Schedule move in / move out

Process owner verification forms daily

Monitor and process clubhouse reservations

Schedule and coordinate clubhouse access and inspections

Assist with special projects as requested by the Regional Vice President or Community Manager

Draft, proof and send communications to the boards and communities, including Issue Eblasts through software

Assist managers in preparations for board meetings and annual meetings

Track and organize meeting proxies and ballots

Schedule and set-up conference room meetings

Maintain community contacts for Associations

Build and maintain productive relationships with other departments within the company

Vantaca

enter and respond to action items assigned to the ACM role

Vantaca

post documents and maintain information in Vantaca (owner contact, Additional Info, etc.)

Region Preference : Philippines or Mexico (due to client's remote database restrictions)

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client's requirements :

Is professional and courteous

Has strong organizational skills and attention to detail

Has strong administrative skills

Able to prioritize tasks and follow through

Has the ability to troubleshoot problems

Is a team player

Is proficient using all business-related software programs and hardware equipment

Has the ability to learn new software platforms

Can accurately perform tasks involving data entry

Has the ability to negotiate and mediate

Has the ability to read and understand association governing documents

Has excellent customer service skills

Has excellent oral and written communication skills

Inhouse software called : VANTACA (client to train); web-based

MS Office

mandatory Outlook, Teams

MS Forms - preferred (and will be used)

Contracted Hours per Week : 40 Hours

Scheduled Working Days : Monday through Friday

Daily Working Time : 8 AM - 5 PM EST

Note : The Company will make reasonable efforts to align the Assigned VA's schedule with the Client's preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Contractors will operate under a Master Services Agreement and a Statement of Work. This is not an offer of employment; contractors are not employees of 20four7VA or any client. All compensation is processed through 20four7VA according to the terms of the engagement.

By submitting your application, you acknowledge that this opportunity is for an independent contractor engagement and not an offer of employment. All applications will be reviewed based on alignment with client needs, qualifications, and availability. If selected, a member of our team will reach out to discuss next steps and potential client matching.

We look forward to reviewing your application and potentially working with you on future client engagements!