IT Support Manager

Job Description

Job Description

We are looking for a skilled IT Support Manager to oversee and enhance the technology infrastructure of our healthcare organization in Shreveport, Louisiana. This role requires a proactive leader who can manage IT operations, support system configurations, and ensure optimal performance of hardware and network components.

Responsibilities :

• Lead and manage IT operations, ensuring the reliability and efficiency of all technological systems.
• Oversee the administration and maintenance of Active Directory, ensuring secure and seamless access for users.
• Implement and maintain backup technologies to safeguard critical data and ensure business continuity.
• Manage and troubleshoot Cisco networking technologies to optimize connectivity and performance.
• Supervise the configuration and deployment of computer hardware, ensuring compatibility with organizational needs.
• Develop and enforce configuration management processes to maintain system integrity.
• Monitor and maintain the Wide Area Network (WAN) for consistent and secure communication across locations.
• Provide technical guidance and support to staff, addressing IT-related issues promptly.
• Collaborate with stakeholders to identify and implement technology improvements that align with business goals.
• Proven experience managing IT operations and systems in a detail-oriented environment.
• Strong knowledge of Active Directory administration and security protocols.
• Expertise in backup technologies and data recovery processes.
• Proficiency in configuring and managing Cisco networking solutions.
• Solid understanding of computer hardware and system configurations.
• Hands-on experience with configuration management tools and practices.
• Familiarity with Wide Area Network (WAN) setup and maintenance.
• Excellent problem-solving and communication skills to effectively support users and stakeholders.