Medical Support Assistant

Medical Support Assistant

The Greater Los Angeles VA Health Care System is seeking two highly energetic candidates to fill an Medical Support Assistant vacancy for the Greater Los Angeles Health Care System. This position is located on an Inpatient Ward. The ideal candidates resume must be skilled in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computer programs, and scheduling of appointments.

Responsibilities The Medical Support Assistant (MSA) interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction. Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Greater Los Angeles VA Health Care System MSA Interview panel. Ideal candidates resumes must be skilled in customer service, identify customer concerns, customer satisfaction and resolution, ability to operate computer programs, and scheduling of appointments. In addition, you will be contacted by various entities within Human Resources to begin all pre-employment processes and must satisfy all conditions of employment before a firm offer of employment is made.

Major duties include, but are not limited to :

• Serving as the initial point of contact for the Inpatient Ward
• Scheduling patient appointments
• Tracking, reviewing, and responding to electronic orders, consults and other elements in the electronic medical record and medical systems
• Posting appointments
• Providing excellent customer service
• Ensuring that all required activities have been completed prior to discharged
• Processing patient information (admits, bed switches, provider changes and transfers) in various medical systems
• Verifying orders are accurate
• Notifying staff of STAT and emergency orders
• Maintaining, reviewing and updating patient records according to set procedures
• Coordinating the release of information to various organizations in support of direct patient care needs
• Ensuring all patient requests are noted in charts
• Responding to technical questions from patients or family members
• Covering staffing shortages to ensure the overall function of Health Administrative Service
• Working rotated weekends and holidays throughout the year as needed

Supervisory Controls This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an outpatient setting. Supervision is generally limited to review of overall results on daily scheduling reports, insurance date capture, and standards of performance as well as feedback from the clinic team to ensure mission accomplished.

Customer Service Must have at least six months of customer service experience in a position that required daily direct customer interactions. Meets the needs of the Veteran customers while supporting VA missions. Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the Veteran with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.

Work Schedule : Monday-Friday 12 : 00pm to 8 : 30pm and 7 : 00am to 3 : 30pm

Compressed / Flexible : Not Authorized

Telework : Not Authorized

Virtual : This is not a virtual position.

Functional Statement # : 000000

Relocation / Recruitment Incentives : Not Authorized

Permanent Change of Station (PCS) : Not Authorized

Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12 / 31 / 1959. Must be proficient in written and spoken English. Subject to background / security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Qualifications Applicants pending the completion of educational or certification / licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements :

Grade Determinations : GS-5 MSA Assignment. This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.

Physical Requirements : Work is generally sedentary in nature with some walking, standing and bending. Occasionally requires moderate physical activity, e.g., carrying light items such as books and papers or lifting stacks of boxes or records. Work is typically performed in an office setting; adequately lighted, quiet, and controlled atmosphere.

Education IMPORTANT : A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Additional Information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.