Front Office Manager

Job Description

Job Description

Position : Front Office Manager

Required Skills and Requisites :

• Excellent communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Requires effective reading, writing and oral comprehension.
• Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Minimum of two years front office supervisory / management experience in a hotel property of similar size and quality.
• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
• Must be able to work a varied schedule that may include evenings, nights, and weekends.

Responsibilities and Duties :

Financials :

People :

Guest Experience :

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and / or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.