Hotel Operations Supervisor

What We Look For...

We are looking for a hotel operations supervisor to be part of a first-class Operations Team at Best Western All Suites / Santa Cruz that provides assistance in the day to day activities of the Hotel.

The Key Responsibilities

• Handle guest problems / complaints, keeping General Manager informed or deferring guests to General Manager for handling
• Be knowledgeable of all duties performed by the Guest Service Concierge including computer and cashier systems, as well as the reservations system including room rates and types of accommodations
• Coordinate staffing and payroll to conform with productivity and budgetary standards
• Monitor associate productivity and reduces staffing as business demands
• Provide training to new associates. (Front Office / Breakfast Attendant / Housekeeping)
• Oversee and participate in the prompt and courteous check-in and check-out of customers ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and / or directing traffic flow in front of the hotel.

The Model Qualifications

Be Bold. Apply Now.

If this sounds like a fit, we'd love to hear from you!

Radiate Hospitality is an Equal Opportunity Employer - we welcome applicants of all backgrounds, identities, and abilities.

Job Posted by ApplicantPro