Health Engagement Well-Being Coordinator - Cigna Healthcare - Murfreesboro, TN

The Well-Being Coordinator is designated to one Cigna client and works closely with the Cigna account management team and the client’s human resources / well-being team to execute the client’s employee health engagement and well-being goals. The primary focus of the Well-Being Coordinator is to promote whole-person health and well-being and provide benefit education.

The Well-Being Coordinator executes the appropriate delivery and coordination of Cigna’s programs and resources, customer education initiatives and vendor services while monitoring engagement and effectiveness of the program.

A core objective of this position is to facilitate well-being programs that educate and influence the client’s population to lead healthier lifestyles while also supporting client identified customer service needs. This role strives to create data-driven strategies resulting in measurable outcomes.

Please note : This position supports a dedicated client that is located in Murfreesboro, TN. Therefore, the incumbent candidate MUST be located within a reasonable driving distance of Murfreesboro, TN in order to work onsite with the client and support in-person events regularly.

General Responsibilities

Benefits Education Support

Assist Benefits team with triaging escalated claim matters, eligibility access to care issues, pharmacy inquiries billing questions, installation matters, settlement production matters, etc. to the appropriate Cigna representatives

Partner with appropriate internal service organization representatives and matrix partners to resolve client / customer related inquiries and provide resolution outreach to customers while using independent judgment and discretion

Provide open enrollment and new hire orientation support for client as it relates to Cigna's benefit plans, programs and resources such as presentations, informal Q&A or stop-by-booths

Client Well-Being Assessment

Conduct an organizational assessment to identify client’s strengths and opportunities

Conduct well-being surveys to determine employees’ interests and feedback

Strategy and Budget

Present multifaceted data elements such as registration rates, utilization, health assessment and overall engagement metrics

Collaborate with Cigna account team and client to create an annual strategy

Ensure strategy is adaptable to the unique needs of client

Create a communication plan to promote programs utilizing various communication channels

Develop and stay within client-specific budget that supports their well-being strategy

Provide on-going analysis and evaluation of client communications / health strategies, biometric data, and employee engagement to drive better results

Implement Programs

Collaborate with Cigna account team, client and vendors to create, promote and implement well-being programs such as events, campaigns and seminars

Track program metrics including participation and outcomes

Share health and well-being related educational materials and resources

Represent Cigna at events in a professional manner

Facilitate well-being committee on an on-going basis to support client’s strategy

Cigna Responsibilities

Attend required trainings and meetings

Process client budget reimbursements or expenses in a timely manner

Conduct client and customer-facing events and maintain engagement participation and feedback records

Contribute and collaborate with teammates through sharing best practices

Strategize with Cigna account team to provide client with needed services, data and resources

Actively learn client’s industry and Cigna products and software to effectively support client

Knowledge, Skills, Abilities

Understanding of benefits administration and plan design

Understanding of wellness programming

Strong organizational and project management skills

Ability to analyze data and metrics to drive strategic decisions

Resilient and able to overcome roadblocks without being deterred by initial setbacks

Possess problem solving and analytical skills; attention to detail and proven ability to manage complex timelines

Highly skilled at creation and delivery of presentations / public speaking

Proficient at engaging, influencing and motivating others

Excellent oral and written communication skills

Self-starter; able to work independently to get results

Ability to foster collaboration, gain support and trust

Proficient at establishing and maintaining interpersonal relationships

Proven ability to function in a heavily matrixed environment

Possess knowledge of Excel, Word & PowerPoint

Proven ability to present in group settings with technology platforms (WebEx Meeting applications)

Qualifications

This position is based in Murfreesboro, TN, candidates must be able to travel in and around the geographic area to attend client-facing engagements

Bachelor’s degree in health education, human resources, health promotion or related field preferred

2+ years in a field such as HR / benefits, employee health / wellness programming, health promotion / education, event coordination, etc.

Preferred

Master’s degree in related field

CHES, Chapman WellCert or other health & wellness certifications

Tennessee Life & Health insurance license