AI Program Manager, PMO - Moveworks - Remote

AI Program Manager

Job Summary : The AI Program Manager serves as a strategic leader driving the execution of AI initiatives to deliver meaningful business impact. In this role, you will bridge AI technologies with business strategy, ensuring that cutting-edge AI projects are aligned with organizational goals and executed effectively. You will focus on continuous process improvement and organizational change management to operationalize the AI program vision. This includes end-to-end program planning (estimating, scheduling, costing) and proactive risk and issue management across all AI projects in your portfolio, working cross-functionally to maintain alignment and momentum.

Key Responsibilities :

• Strategic Program Leadership : Lead multiple AI projects as a coordinated program, ensuring they collectively achieve strategic objectives and deliver business value at scale. Partner with cross-functional teams (data science, engineering, product, operations, etc.) to align project outcomes with the company's AI roadmap and vision.
• Agile Project Delivery : Implement and champion Agile methodologies (Scrum / Kanban) for AI product development and deployment. Oversee sprint planning, backlog prioritization, and iterative delivery across teams, adapting frameworks like SAFe for enterprise-scale coordination when needed. Ensure timely, on-budget delivery of program milestones by maintaining a cadence of continuous improvement and removing impediments.
• Cross-Functional Coordination : Facilitate collaboration among diverse stakeholders, including executives, business units, and external partners or vendors. Serve as the point of contact for program status, aligning expectations and communicating progress. Drive change management efforts to promote adoption of AI solutions and new processes across the organization.
• Operational Excellence & Governance : Establish standardized processes, tools, and metrics for efficient program execution and governance. Monitor program KPIs and implement governance practices (e.g. stage gates, documentation standards) to ensure quality and compliance. Champion Responsible AI by integrating ethical guidelines and compliance checks into the AI development lifecycle, thereby managing risk and maintaining stakeholder trust.
• Issue Resolution & Risk Management : Proactively identify potential risks, inter-project dependencies, and problem areas across all ongoing AI projects. Develop mitigation strategies and drive resolution of complex issues swiftly. Maintain a risk register and contingency plans to prevent minor issues from escalating, ensuring program stability even in a fast-paced, evolving environment.
• Stakeholder Communication : Prepare and deliver executive-level updates, dashboards, and readouts on program status, achievements, challenges, and next steps. Translate technical progress into business impact for senior leadership and finance teams. Ensure clear, continuous communication so that all stakeholders remain informed and engaged.
• AI Enablement & Innovation : Promote the use of AI-assisted tools and automations within project teams to increase efficiency (for example, using Moveworks for internal support automation). Encourage knowledge sharing and training on these tools. Stay current with AI industry trends and bring innovative ideas to the program, including leveraging prompt engineering techniques to solve problems or prototype new solutions using large language models.

Skills & Qualifications :

Tools & Technologies :

Job Qualifications :

Required Education : Bachelor's degree or equivalent combination of education and experience and at least 1 PM course required

Required Experience : 4-7 years of relevant work experience in business, engineering, or a related field in lieu of degree acceptable.

Preferred Education : Additional formal training in PM preferred.

Preferred License, Certification, Association : PMP or Six Sigma Green Belt Certification desired.