Job Title : Systems Engineer Amazon Connect (EC3 Contact Center / Nodejs)
Location : Merrimack, NH or Westlake, TX - 2 weeks Onsite per Month
Interview Process : 1 Round : 60-minute interview with Manager and a few engineers.
Backfill Role 🚨
A candidate recently backed out and we need to fill this role ASAP . If you or someone in your network has strong Amazon Connect experience and can build Lambdas in Node.js (Python can be considered), lets connect immediately.
🔍 Top Required Skills
- Amazon Connect
- AWS Lambda development in Node.js (Python acceptable if needed)
- Serverless AWS
- 8+ years of Systems Engineering experience
💼 What Were Looking For
Bachelors in Computer Science or equivalent8+ years hands-on Systems EngineeringExpertise designing and maintaining Amazon Connect Contact FlowsLambda development (Node.js or Python) + DynamoDB integrationExperience with Amazon Lex, third-party API integrations, CRM / case management systemsStrong knowledge of call routing, failover logic, queue configuration, and CloudWatch troubleshootingCI / CD for Lambda deploymentsAgile (Scrum / Kanban) experienceUnderstanding of enterprise-scale, high-availability platformsBonus : Genesys, Docker / Kubernetes, AWS certsSelf-starter with strong collaboration, curiosity, and ability to perform under pressure.