Key Account Manager

Strategic Key Account Manager

Responsible for the retention, expansion, and overall satisfaction of identified strategically key managed account customers. This position requires an economic and business development focus and approach to customer experience. Responsible for proactively managing and developing strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, and building long-term business relationships with executive level decision makers.

Establishes and maintains high-level relationships with key decision makers within assigned customer organization. Is responsible for the retention, expansion, and overall satisfaction of the assigned client base. Provides a 'single point-of-contact to customer contacts to identify critical issues and oversee the plan of action to resolve critical issues with key departments within the operating company. Proactively manage the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives. Interface with engineers, the energy efficiency group, the economic development group and various AEP and operating company business units to meet stated goals and objectives. Executes strategies to market a variety of products and services to OPCO customers in various identified industry segments. Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts. Promotes and supports operating company energy efficiency / demand response programs system wide to assigned key accounts. Promotes and supports operating company energy conversion with assigned key accounts.

Education : Bachelor's degree in Finance, Business, Engineering, Communications or other related field. Experience : 2 years' experience in customer account management, business or economic development. Utility industry experience preferred. Licenses / Certifications : Advanced degree or professional certification preferred, ex Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Masters Business Administration (MBA), Juris Doctorate (JD)

Other Must Haves : Demonstrated communications and presentation skills. Excellent written and verbal communications skills. Must be able to travel to various locations for extended periods and work late into the evenings. Must possess demonstrated ability to successfully build strategic internal and external relationships, possess political acumen, and display strong initiative to manage resources, projects and issues across business units, committees and task forces (both internal and external to the Company). Demonstrated successful leadership.

Where You'll Work : Tulsa, OK

Compensation Data : Compensation Range : $85,081.00-106,352.50 USD The Physical Demand Level for this job is : S Sedentary Work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.