Field Operations Manager

Job Description

Position Summary

As Field Operations Manager you are responsible for providing support and technical expertise on a continual / on-demand basis in order to optimize equipment performance, troubleshoot / resolve equipment issues, support emergency repairs and other ongoing O&M compliance. Drive continuous improvements in training, safety, QA / QC, customer service, and productivity throughout all operations and ensure adherence / compliance with regulations, policies and procedure. Collaborate with management to support client relations and project coordination with assets and clients. Assisting the company to grow internal programs / training and provide oversight and support for all retained services. In this role you will be called upon for your management skills and technical expertise in one or multiple disciplines including PV , inverter, medium voltage, battery storage (BESS) and other solar services. Provide technical skills, functional and safety related training to both new and experienced field teams. Participates in hiring, performance evaluation, career development, and disciplinary activities. Leading initiatives, scheduling work,

and qualifying technicians and contractors / sub-contractors for field operations.

Travel Requirements : Travel regionally and occasionally nationally, to meet field operations needs.

Essential Duties & Approximate Commitment of Time

1. Lead key initiative to grow and develop the field operations group. Provide management,

leadership, oversight and in-person field training. Assist in generating proposals, statements

of work and cost estimates (hourly, NTE, etc). Develop real-time solutions to site operations

issues and direct teams in executing such solutions. Develops and executes operational

strategy in connection with regional / national portfolios, clients and service tasks. Formulate

testing / troubleshooting / audit / safety plans for all services. Partners with senior leaders to build

a culture of safety across all projects. Perform regular field visits for training, process

implementation and best practices in relation to service activities and safety, JHA, OSHA &

NFPA70E requirements.

2. Audit site processes for safety and compliance assurance, health and safety objectives and

operational regulatory and policy compliance. Ensures a safe, event-free work environment

through strict adherence to company and client protocols, safety procedures and regulations.

Provides leadership and accountability in order to achieve desired safety results (e.g. lock-

out / tag-out compliance, contractor and technical oversight, safety meeting attendance,

recommending and authoring required changes in related policies or procedures and work

practices).

3. Review service tickets & reports for site visits, testing services, special projects, repairs,

equipment modifications and site / equipment troubleshooting investigations. Provide reports,

written and oral communication in a timely and complete fashion. Ensure internal ticketing

generation / closure and timely billing of all services activities and projects. 10%

4. Provide technical skills, functional and safety related training to field engineers, technicians,

electricians and other members of the organization, with a focus on field operation services,

testing and operational support. Participates in hiring, coaching, performance evaluation,

career development, and disciplinary activities, and qualifies contractors / sub-contractors for

field suitability

5. Ensures a safe, event-free work environment through strict adherence to company and client

protocols, safety procedures and regulations. Provides leadership and accountability in order

to achieve desired safety results (e.g. lock-out / tag-out compliance, contractor and technical

oversight, safety meeting attendance, recommending and authoring required changes in

related policies or procedures and work practices). Other responsibilities as directed by

manager.

Position Requirements

Education Required : College degree (BSEE / BSME) preferred; Technical School Degree, or,

equivalent combination of education and experience considered

Experience Required : 5+ years of specialist, technical experience with PV Systems, BESS, Data

acquisition systems; Experience working with 600v-1500v systems;

Strong knowledge of NEC, IEEE and current NFPA-70e requirements;

Proficient with technology and computing programs / platforms; 3+ years

C&I / Utility Scale solar work experience; 3+ years leading operations of

solar sites and / or project maintenance and compliance

Experience Preferred : 7+ years of managing direct reports

Specialized or Technical Knowledge

Licenses, Certifications Preferred :

Inverter and / or BESS manufacturers’ certifications (e.g. SunGrow, Power

Electronics, Solectria, BYD, etc)

Thermography certifications (Level 1)

AVO transformer, SEL, Relay certificates of training

IT / networking skills : i.e. IP addressing, familiarity with RS485, Modbus,

TCP / IP, etc.

NABCEP PV Installer or O&M Certification

OSHA 10 / 30 Certification

Completion of NFPA 70E courses

CPR / First Aid

Functional Knowledge : Knowledge of National Electrical Code and standard

design / construction practices; Clear understanding of OSHA safe

workplace practices and procedures; Ability to read and understand

electrical single-line and three-line diagrams

Company / Industry Related Knowledge : Electric & related utilities maintenance, PV performance, PV repairs,

testing, commissioning, installation, maintenance & optimization

Physical Requirements : Ability to lift 50 pounds regularly

Ability to climb ladders (a-frame, ship-style, movable or fixed)

Ability to move safely over uneven terrain

Ability to sit or drive for prolonged periods

Ability to safely climb ladders while carrying 50 pounds

Ability to work in extreme weather

Job-specific Competencies

In addition to the specific work experience and skills, we are seek someone with the qualities listed below :

• Exceptional work ethic, with strong values and principles
• Able to supervise and coach others in a matrix work environment
• Willingness to work irregular schedules to meet client / project deadlines
• Exceptionally strong communication skills, both written and verbal, interpersonal, and teamwork skills
• A firm commitment to client, team, and organization success
• Flexible and accommodating and able to go above and beyond the basic expectations when required
• High follow-up and organizational skills
• Detailed-oriented, with attention to detail for tasks that have zero tolerance for errors
• Curiosity
• Candor and transparency
• 3+ years of experience in a similar role
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business