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Lead Field Supervisor

Lead Field Supervisor

Tech24Lake Dallas, TX, US
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Field Service Manager - Dallas, TX

The Field Service Manager serves in the dual role of Service Technician as well as Manager. This individual is responsible for providing customer service in the field, maintaining and repairing commercial kitchen equipment. In addition, the Field Service Manager supports the Field Service Technicians as assigned and resolves customer service issues that directly impact the assigned technicians.

Responsibilities :

  • Services, troubleshoots, and repairs commercial cooking and refrigeration equipment
  • Communicates with customer and branch staff regarding status of repairs to ensure schedule is maintained and conditions are properly communicated with customers.
  • Completes service tickets according to procedures and best practices.
  • Tracks truck stock to ensure needed parts are stocked on vehicle.
  • Sustains service vehicle, tools, and uniforms to Tech-24 standards.
  • Assists Service Manager in determining Technician stocking levels
  • Assists assigned technicians with Company procedures, policies, and software
  • Assists assigned technicians with tech support and training
  • Assists in facilitating monthly technician and safety meetings
  • Performs / Assists with technician performance reviews
  • Trains new technicians on proper procedures in the safe troubleshooting and service of equipment and / or PM's
  • Performs monthly truck inspections
  • Assists Branch or Service Manager in hiring process and disciplinary process of assigned technicians
  • Sets a positive example for less experienced and / or new technicians by being a Company advocate.
  • Works in a safe manner daily and ensures that all safety measures are taken at all times.
  • Works flexible hours including nights and weekends for on call.

Requirements :

  • Valid driver's license and acceptable driving record
  • EPA certification or other refrigeration license
  • 5+ years of similar job experience
  • Superb customer service skills
  • Dependable and able to work independently
  • Ability to climb ladders, work from heights, and crawl in tight quarters
  • Ability to travel extensively within assigned territory
  • Ability to work some nights, weekend, and holidays for on-call rotation with your department (frequency varies with department size)

    • Benefits Include :

  • On demand training and full trouble shooting support.
  • Company sponsored and manufacturer's training
  • Company uniforms, phone, vehicle, and gas card
  • Medical, vision, and dental insurance and short-term disability plans
  • Company paid long term disability and life insurance
  • Paid time off and paid holidays
  • 401(k) retirement savings plan with Company match and immediate vesting

    • Tech24 is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

    For more information about Tech24 and our career opportunities visit https : / / www.mytech24.com / careers /

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    Field Supervisor • Lake Dallas, TX, US