Job Opportunity at Paul Davis Restoration
Paul Davis Restoration offers a rewarding career opportunity with benefits including 401(k), 401(k) matching, bonus based on performance, company car, and more. We are a team and a community committed to innovation, collaboration, and excellence.
Basic Functions :
- Retain, prospect and recruit new strategic business relationships
- Grow and foster relationships with strategic business accounts
- Onboard and train business relationships
- Create Service Level Agreements with strategic business relationships
- Take responsibility for communicating to key accounts regarding ongoing projects
- Support and assist the overall Paul Davis team
- The Sales and Marketing Account Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance
Basic Requirements :
Associate or bachelor's degree is desired especially in area of Sales, Marketing, and CommunicationsExperience in marketing, sales, and customer serviceHighly organized and versed in prioritization of tasksCRM experience (Salesforce, Luxor, etc.)High level written and verbal communicatorDeal maker / closerHigh aptitude in Microsoft office suiteDependable transportationSmart phoneAppropriate attireFun and outgoing personalityDriven by results and growthEvaluated On :
Results of new accounts brought on by the Sales and Marketing Account ManagerRelationship and growth penetration of active current accountsActivities in LuxorFollow up and follow throughCommitment to entire Paul Davis teamRelationships with vendors and subcontractorsCulture and overall attitudeSkill development goalsPerformance in alignment with the job descriptionBehaviors aligned with the Vision, Mission, Values, 10 Serving Basics, and Brand PromiseOverall Primary Duties :
Face to face activities with current and new strategic business relationshipsCoordinate meetings, lunches, and presentations to educate and probe for win / win / win relationshipsBe the face of Paul Davis at associations, chamber events, community events, and commit to being on different committeesBe the hunter and retainer for sales with a strong pipelineRetain lasting relationships with key accounts to capture new revenue through new and existing relationshipsCreate and follow sales budget weekly, monthly, and yearlyKeeps Luxor updated with all activities, accounts, companies, and contactsWork directly with the Vice President of Sales and MarketingWork directly with sales and marketing teamWork directly with the general managerWork directly with team leads and operations teams to ensure a positive client experienceGrow the account relationships based on sales from prior yearsSet proper expectations with accountsRecruit new key accounts that align with the Paul Davis wayBuild, create, and execute service level agreements with new accountsTeach, train, and onboard new and existing accountsTeach, train, and onboard the Paul Davis team with new accountsBrand the Paul Davis name by being involved in association, chambers, and the community and being committed to boards or committeesReview, update, and manage RMS and Luxor softwareFind and validate key accounts needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on client's willingness to recommend us to friends and family when work is completeSupport ERTPMs and RPMs in setting proper expectations with clientsSupport's ERTPM's and RPMs in obtaining (where applicable) and ensure collection of all work authorization and other documentation from clientsReview all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accountsMaintain professionalism with project conditions (i.e. workmanship, homeowner relationships, safety, cleanliness, and trades people conduct)Coordinates, monitors, and supervises client experience (NPS) on a project-by-project basis and as a whole over all for the accountMonitors SEO, Google ad, Pay per Click, website, and local service adsSupport ERTPM's and RPMs in communicating and building trust throughout each projectSecondary Duties :
Maintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow upParticipate in on call rotationParticipate in sales and marketing eventsManage emergency preparedness plans for accountsProfessionally handle and resolve all complaints in a timely fashionWork directly with the sales and marketing team to build long lasting relationships with accountsProvide feedback to other management based on observations from the field and the relationshipLearn and work with priority management principles to create default schedules for your own time that properly allocate slush timeAttend bi-weekly sales and marketing team meetingsAttend bi-weekly GS&RShare your office365 calendar with your supervisor on an ongoing basisFollow all other company policies and procedures as communicated in the all-team handbook (employee handbook)High level job responsibilities include :
Participate in emergency services when an "All Hands-On Deck" scenario arisesParticipate in ongoing problem solving and practicing continuous improvement of the department and companyParticipate with on-site visit when a loss comes in and support account and team to deliver best in class resultsParticipate in Paul Davis social events, goal setting and review, all team meetings, and as many other opportunities as possible to engage with the rest of the teamHours :
This is a full-time positionHours required will vary and will often require travel to customer locations typically within a couple hour radius of the home officeCompensation : $50,000.00 - $100,000.00 per year
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction, and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity, and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms, or other disasters, we deliver on our promise to deliver excellence, expertise, and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision :
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values :
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission :
To provide opportunities for great people to deliver best in class results
