FIELD CUSTOMER SERVICE AGENT

Customer Service Field Agent

Under the direct supervision of the Customer Service Field Supervisor, the Customer Service Field Agent is a proficient, self-driven team member responsible for understanding and navigating the City of Amarillo's metered routes and locations. This role involves fieldwork, including responding to customer inquiries, investigating high utility bills, managing work orders, and promoting automated metering infrastructure.

Essential Responsibilities :

• Assist customers in the field by responding to inquiries and concerns.
• Investigate and resolve issues related to high utility bills.
• Monitor and address scheduled and unscheduled work orders.
• Handle collection-related orders effectively.
• Promote and explain the benefits of automated metering infrastructure to customers.
• Maintain detailed knowledge of the city's metered routes and locations.

Minimum Requirements :

Requires a High School Diploma or its equivalent (GED). A valid Texas Class C Driver's License is required. One (1) year of experience in water works or meter services preferred.

Knowledge, Skills, and Abilities :

ADA Profile :

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 100 pounds of force occasionally and / or in excess of 50 pounds of force frequently, and / or in excess of 20 pounds of force constantly to move objects. The employee must also balance, stoop, crouch, climb, crawl, walk, stand, kneel, sit, hear, feel, finger, grasp, handle, reach, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions.

Work Environment :

The employee works in a dynamic outdoor environment in all types of weather that requires being sensitive to change and responsive to changing goals, priorities, and needs. This position will be required to work shifts including evenings, weekends, holidays, overtime as necessary by the department, and during inclement weather.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law. The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.