Engineer 1, Technical Product Sales Support

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for technical sales support on Advanced Voice services to achieve target budget for the sales professionals with which they are aligned. Act as the technical expert during the presales process and provide experienced support to the customer's technical team to bridge their need with Comcast services and products. Works as a collaborative member of the sales team to market and sell the Company's voice product lines including Comcast Managed Voice, PRI, SIP Trunks, Hospitality and BCI services as a bundle or standalone offer.

Job Description

Core Responsibilities

• Analyze customer requirements and needs to understand how Comcast products and services can be applied to meet the needs of the customer.
• Translate technical design requirements and create and deliver sales presentations that demonstrate technical knowledge of Comcast products and services.
• Prepare proposals that include cost effective solutions for customers while solving potential configuration challenges.
• Recommend appropriate product bundles with accurate pricing promotional discounts for multi-product orders.
• Set appropriate expectations and follow up with the customer on project timeline and completion.
• Drive sales closure to shorten the sales cycle and ensure goals and objectives are achieved.
• Train and coach sales professionals to understand and successfully sell advanced voice solutions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to :

Disclaimer :

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills :

Customer Experience (CX); Troubleshooting; Collaborating

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years