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Sales Operations Manager

Sales Operations Manager

Raleigh Immigration Law FirmRemote, CO
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Position Overview :

The Inside Sales Manager drives sales performance, fosters a collaborative team environment, and ensures the consistent achievement of monthly sales targets.

Compensation : 1500 per month

Responsibilities :

  • Learn the firm’s scripts and methods for Intake, Sales, and Follow-up calls with past clients.
  • Audit sales team calls and emails and score their results in the audit form. The goal is to audit three calls with feedback per team member (50% of weekly responsibilities).
  • Review recordings of these three types of calls to ensure our scripts and methods are followed.
  • Monitor daily sales activity and prepare weekly / monthly sales metric reporting.
  • Maintain accurate records of feedback provided to each sales team member.
  • Collaborate with firm leadership to develop ongoing sales strategies.
  • Review and ensure sales staff capture all client information within the CRM.
  • Develop and execute training and development plans for inside sales personnel.
  • Collaborate with the legal team to ensure a seamless client experience.
  • Supervise the call queue to ensure the team is available to take calls and chats.
  • Audit referral emails to ensure they are "client-ready."

Qualifications :

  • Proven track record of hitting and exceeding monthly sales targets.
  • Bilingual in English and Spanish (minimum C1 level in both languages).
  • 2+ years of experience in a sales environment.
  • 3+ years of experience in a supervisory role (QA and / or Operations).
  • Ability to work independently and manage tasks effectively.
  • Proficiency in technology , with experience in Hubspot or the ability to develop basic competency.
  • Intermediate knowledge of spreadsheets and tracking team performance.
  • Basic knowledge of CRM systems .

    • About Company

    If you're ready to take control of your time, your earnings, and your impact, email your resume in both PDF and original format to cinthyal@raleighimmigration.org . In the body of your email (max 300 words) , include :

  • Paragraph 1 : The 3 most important qualities someone working with people in removal proceedings must have—and why.
  • Paragraph 2 : Why you’re applying for this specific role.
  • Final sentence : "I have read the instructions contained in the job posting and have followed the instructions."

    • Subject line format :

    LAST NAME in all caps] removal defense paralegal [ONE WORD that describes you in all caps]

    Example : GARCIA removal defense paralegal DRIVEN

    Note : Applications that don’t follow these instructions will not be considered.

    We’re excited to meet the next exceptional teammate who will help us change lives. Is that you?

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    Operation Manager • Remote, CO