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Technology Specialist - Zoho
Technology Specialist - ZohoSystem One Holdings, LLC • Pittsburgh, PA, United States
Technology Specialist - Zoho

Technology Specialist - Zoho

System One Holdings, LLC • Pittsburgh, PA, United States
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  • serp_jobs.job_card.full_time
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Zoho One Administrator / Developer

Remote

Potential for Contract Extension : Possible extension or contract-to-hire

Initiatives / Projects

  • Sales pathing and workflow automation

Impact / Function

  • Supports merchant payment provider processes, contributing to revenue growth
  • Industry Background

  • Technology background required
  • Roles and Responsibilities

  • Zoho One Administration : Manage, configure, and optimize the full suite of Zoho One applications. Customize modules, workflows, and blueprints, and maintain advanced dashboards and reports in Zoho Analytics to support data-driven decisions.
  • Deluge Scripting : Use Zoho Deluge scripting to create and maintain automation scripts that streamline business processes and automate repetitive tasks.
  • Automated Workflows & Blueprints : Design and implement workflows and blueprints to improve efficiency and ensure process consistency.
  • Business Requirements : Collaborate with department heads and stakeholders to translate business requirements into technical configurations, workflows, and reports.
  • Documentation : Develop a data dictionary to serve as the control center for all organizational terms, formulas, and KPIs.
  • Must-Have Technical Skills

  • Managing and configuring Zoho One products including CRM, Desk, Sign, Projects, Sprints, Analytics, Billing, Inventory, Books, and other related applications
  • Flex Skills / Nice-to-Have

  • Experience with other CRM / ERP platforms
  • Programming experience
  • Database experience
  • Soft Skills

  • Problem-Solving : Strong analytical skills with the ability to troubleshoot and resolve issues in Zoho
  • Communication : Clear written and verbal communication with technical and non-technical stakeholders
  • Attention to Detail : Ensures accuracy and consistency in configurations, workflows, and reports
  • Education / Certification

  • Required : Bachelor's degree in a technical or analytical field
  • Nice to have : Zoho Certified Administrator or Developer
  • Experience Level

  • Level 1 : 1-3 years
  • Screening Questions

  • How familiar are you with Zoho's Deluge scripting language? Can you share an example of improving processes?
  • How do you ensure data integrity and consistency in Zoho CRM or Desk? What are your strategies for data cleansing and auditing?
  • Describe your experience with Zoho applications, especially CRM, Desk, and related tools.
  • Ref : #404-IT Pittsburgh

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