Director, System Security and Public Safety

Director, System Security And Public Safety

The Director, System Security And Public Safety is responsible for the strategic oversight and leadership of the organization's security functions, including physical security, workplace violence prevention and response, regulatory compliance, andwhen applicablecoordination with cyber security resources.

Develop and implement a comprehensive enterprise security strategy aligned with Baystate Health's vision and mission and healthcare security best practices.

Lead system-wide workplace violence prevention and threat assessment programs.

Oversee security operations, including security and public safety officers, surveillance systems, access control, and incident investigations.

Compliance with regulatory bodies (Joint Commission, OSHA, CMS, HIPAA, and others).

Serve as the senior leader during critical security events or emergencies.

Report key metrics to executive leadership and governing boards.

Lead the System Security and Public Safety department's hiring, training, employee engagement, and performance management functions.

Support hospital accreditation, security vulnerability assessments, and patient experience initiatives.

The ideal candidate will have a strong working knowledge of employee engagement practices, management practices, process improvement, diversity, as well as the ability to support the organization's mission and operating principles.

Leads, mentors and coaches subordinate managers and supervisors, to ensure effective systems and processes are in place for staff planning, talent acquisition, engagement, retention, performance & conflict management, and professional development. Reviews and approves disciplinary action and / or terminations under the guidance of HR. May direct the investigation and resolution of complaints or other staffing problems. As a successful mentor and motivator, effectively develops current and future leaders. Collaborates effectively with BH team members, stakeholders and others.

Incorporates operational practices that engage staff to deliver and meet / exceed quality, safety, financial, and patient / family experience targets. Strategically utilizes local, regional and national benchmarks and networks to advance services.

Establishes and maintains an environment / culture that is committed to promotion of the BH operating principles, high standards of quality care, patient safety, and customer service. Emphasizes elements of operational excellence : the achievement of high value (high quality at low cost), extraordinary service and cultivation of highly effective teams. Promotes and supports a culture of safety throughout Baystate Health, serving as a conflict resolution mentor and system wide coach.

Participates as a member of the Safety, Building Project Committees, and various ad-hoc committees. Co-chairs Workforce Safety Task Force having a key role in Workforce safety and violence mitigation initiatives.

Makes the final decision on employee hiring, merit review, separation, promotion, transfer, disciplinary matters and similar actions for System Security and Public Safety personnel. This leader has responsibility for preparation of the annual department budgets and for the operation of the Security Department within established budgetary limitations. Collaborates with senior leadership team, medical leadership, and staff to develop strategic priorities and plans to implement new programs / services, manage expenses, and grow revenue and contribution margins.

Establish and maintain strong / positive relationships with all service line clinicians and providers. Provide focused attention to designated security-sensitive areas. Effective protection of hospital property and implementation of safeguards. Develop and implement loss prevention programs and systems throughout the Health System to reduce the risk of losses.

Oversees timely investigation of incidents and reported security vulnerabilities. Establish critical competencies for department leaders and officers to include required training on specific subjects annually (Use of force, Non-Violent Crisis Intervention, defensive tactics, inpatient psych shadowing program) as well as the site-specific orientation that all officers go through as part of the on-the-job training. Incorporate best practices for healthcare security operations in all entities, including recruitment of officers, training for new officers, and in-service training for all officers and supervisors, leveraging of a central operations for video review, alarm tracking, common communications 24 24-hour access to a supervisor and to an on-call manager, data analysis of trends, benchmarking, and investigations.

Coordinates with Emergency Management, IT Security (CISO), HR, and Legal for unified incident response. Supports hospital accreditation, risk audits, and patient experience initiatives.

Implements security programs in compliance with the Joint Commission, OSHA, CMS, HIPAA, and other regulatory bodies.

This position will work closely with other leadership positions throughout the organization and must have a strong ability to work as a team member and communicate effectively at all levels throughout the organization in order to effect the successful completion of the short and long-term objectives of Baystate Health. Strong knowledge of healthcare compliance, emergency management, and patient-centered security strategies. Must have demonstrated knowledge of security operations, skilled team facilitator, negotiator with vendors, excellent written and verbal communication skills, computer and software skills : Word, Excel, and PowerPoint. Experience with various software such as Cerner. Ability to communicate effectively, both orally and in writing. Ability to establish the strategic direction and business plans for a functional group. Proven ability to lead multidisciplinary teams and collaborate across departments. Ability to manage complex projects and resources (people, costs, time). Ability to strategize, plan and implement change. Ability to understand Contractual Agreements. Ability to work effectively both as a team player and leader. Knowledge and understanding of financial and statistical activity reports. Ability to build a team culture ensuring commitment to customer focus, ownership, collaboration, courage and appreciation of differences.

Required Education : Bachelor's Degree- Criminal Justice, Public Safety, Healthcare Administration or related fields

Preferred Education : Master's Degree- Criminal Justice, Public Safety, Healthcare Administration or related fields

Required Experience : Minimum of 10 years of progressive security leadership experience, preferably in healthcare

Certification : Preferred- CHPA (Certified Healthcare Protection Administrator) Preferred- CPP (Certified Protection Professional)

Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.