Complex Claims Consulting Director - Financial Lines D&O / E&O

Complex Claims Consulting Director - Financial Lines D&O / E&O at CNA Insurance

Complex Claims Consulting Director - Financial Lines D&O / E&O

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You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Drive Your Career Forward in a Fast‑Paced, Impactful Environment.

As a recognized senior technical expert, you’ll lead resolution strategies, engage directly with insureds and counsel, and influence outcomes on a national scale. If you're energized by challenge, driven by results, and ready to elevate your career in a role that demands and rewards excellence, this is your next move!

This individual contributor role offers a unique opportunity to work alongside senior leadership and operate within the highest levels of authority to manage the most complex, high‑stakes Specialty claims. You’ll take ownership of high‑severity D&O and E&O matters involving public companies and financial institutions and navigate intricate legal and regulatory landscapes with precision and confidence.

You know where you want your career to go—and at CNA, we have the leadership, resources, and momentum to help you get there. We foster a dynamic culture where your expertise is valued, your voice is heard, and your contributions make a real difference. Here, you're not just part of a team—you’re part of a mission to deliver excellence in claims handling and client service.

Essential Duties & Responsibilities

• Manages an inventory of the most complex Public D&O and Financial Institutions E&O claims, which are generally multi‑year and have very significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies which may include pursuit of risk transfer, extensive negotiations and complex litigation management.
• Ensures exceptional customer service by driving continuous improvements for all aspects of the claim / account, providing professional and timely claims services, and achieving quality and cycle time standards.
• Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel as needed, estimating potential claim valuation, and following company's claim handling protocols.
• Leads all activities involved with a focused investigation to determine compensability, liability and covered damages by gathering pertinent information, documenting statements from customers / claimants, and working with experts, or other parties, as necessary to verify the facts of the claim.
• Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
• Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim / accounts.
• Discovers and addresses subrogation / salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making appropriate referrals to appropriate Claim, Recovery or SIU resources for further investigation.
• Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.
• Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, developing executive loss summaries, coordinating and communicating resolution strategies and sharing relevant current events and case law.
• Maintains subject matter expertise and ensures compliance with state / local regulatory requirements by following company guidelines, and staying current on insurance laws, regulations or trends for the specialized line of business, and may represent company in industry trade groups or other important events.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects as needed.

Reporting Relationship

Typically Director or above.

Skills, Knowledge & Abilities

Education & Experience

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In the District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $97,000 to $189,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

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