Visitor Service Coordinator

Description

OPEN DATE : December 04, 2025

CLOSING DATE : December 18, 2025

• This announcement may close once 100 applications are received, which may be sooner than the closing date

POSITION TYPE : Trust Fund

APPOINTMENT TYPE : NTE - 1 Year

SCHEDULE : Full Time

DUTY LOCATION : Washington, DC and Chantilly, VA

Position sensitivity and risk : Non-sensitive (NS) / Low Risk

Open to all qualified applicants

What are Trust Fund Positions?

Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit / Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).

Conditions of Employment

OVERVIEW

The Smithsonian Institution, National Air and Space Museum (NASM) seeks two coordinators for the Visitor Services program. The Visitor Services Coordinator works with the Visitor Services team to manage volunteers, communicate with the public, and support daily operations and activities at the Museum. The Visitor Services Coordinator works at both the National Air and Space Museum in Washington, DC and the Steven F. Udvar-Hazy Center in Chantilly, Virginia.

This position is located in the Visitor Services Division within the Education and Visitor Experience Directorate of the National Air and Space Museum (NASM), Smithsonian Institution (SI). The Visitor Services Coordinator specializes in volunteer programming, training and management. They provide key support in the day-to-day work of the Visitor Services team. This includes entrance operations, health and safety, customer service, communication with the public, and collaboration with all NASM offices in addition to many SI offices. The incumbent will uphold the Smithsonian, National Air and Space Museum’s philosophy, that the visitors’ “first and last impression” of their experience at the Museum is positive.

DUTIES AND RESPONSIBILITIES

The Visitor Services Coordinator has the following major responsibilities :

QUALIFICATION REQUIREMENTS

Degree : Bachelor's degree that included or was supplemented by at least 24 semester hours in a field related to the work of the position.

OR Combination of Education and Experience : At least 24 semester hours in a field related to the work of the position. The experience must have demonstrated (1) a thorough knowledge of the principles underlying the work of this position, and (2) understanding, both theoretical and practical, of the methods and techniques applied in performing work in this position.

OR Specialized Experience : Three years of specialized experience, which include volunteer management and training in an informal education setting. This definition of specialized experience is typical of work performed at the next lower grade / level position in the federal service (GS-5 or above).

Experience required for this position is as follows :

Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.

Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.

Join us in "Inspiring Generations through Knowledge and Discovery."

Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.

What To Expect Next : Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.

Relocation expenses are not paid.

The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact NASM-HR@SI.EDU. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  To learn more, please review the Smithsonian’s Accommodation Procedures ( https : / / www.si.edu / OEO / IndividualswithDisabilities ).

The Smithsonian Institution is an Equal Opportunity Employer . To review The Smithsonian's EEO program information, please click the following : https : / / www.si.edu / oeo

Founded in 1846, the Smithsonian is the world’s largest museum and research complex of 21 museums and galleries, the National Zoo and Conservation Biology Institute, and 14 education and research facilities. There are more than 6,500 Smithsonian employees, including approximately 500 scientists. The total number of objects, works of art and specimens at the Smithsonian is estimated at more than 157 million.