Communications Operator

Communications Operator

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $16.10 - $22.75 / hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Provides call-processing services in the Health System-wide, centralized call processing operation serving Health System personnel, private practice physicians, residents, patients, and the public. Assists customers in obtaining information and services. Provides emergency and disaster alerting. Monitors equipment and performs routine maintenance. Assists with clerical tasks as assigned.

Essential Functions

Assist customers in obtaining information, and services.

Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.

Demonstrates skills and ability to operate department equipment, and Performs operational tasks including Pager exchanges.

Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency / disaster alerting.

Demonstrates skills and ability to activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.

Demonstrates skills and ability to operate emergency communications equipment including telephone and paging notification systems.

Demonstrates skills and ability to document technical and operational problems.

Provide accurate documentation of work performed; provide timely and accurate information and reports to co-workers and management levels, summarizing problems and solutions.

Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness. Demonstrates effective organizational skills to ensure that the workload is processed in a timely manner.

Assist the Senior Telecommunications Representative, and / or Manager in maintaining and updating department databases, including the Health System Directory, for call processing and paging, as well as locator information for physicians, employees, patients, and on-call personnel.

Maintain an orderly work area, ensuring that equipment, supplies, parts, etc. are stored in cabinets, closets, or other designated areas.

Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking.

Disclosure summary The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Job Requirements

Education and Experience Required : High School Diploma / GED

Knowledge, Skills, Abilities, and Training Required : Knowledge and understanding of telecommunications equipment and services including; Google workspace, integrated telemessaging equipment, etc. Must have the ability to resolve problems and have excellent communication skills, telephone customer service, and interpersonal skills. Must be able to multi-task and maintain a positive attitude. Will sometimes be asked to serve on a project team that contributes to the improvement of morale and department performance. Provides recommendations for improvements, as well as contributions towards making the improvements.

Where You'll Work

St. Luke's HealthThe Vintage Hospital provides high-quality, compassionate care for residents of the Willowbrook, Champions, and Tomball areas of Northwest Houston. With the resources of the St. Luke's Health system, we are able to deliver the most advanced care available to our Northwest Houston community. The Vintage Hospital offers the latest in diagnostic and surgical expertise, including heart care, women's health, and orthopedics.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.