Executive Director, Head of Consumer and SMB Zelle

Area Product Owner

Ready to make a real impact? Join us to lead a product that moves billions of dollars and serves millions of people every year. Shape the future of payments and elevate your career in a dynamic, inclusive environment.

As an Area Product Owner in the Chase Zelle team, you drive the vision, strategy, and execution of a platform that empowers consumers and small businesses to send and receive money instantly. You collaborate with cross-functional teams to deliver innovative solutions, ensure operational excellence, and foster a culture of continuous improvement. Your work directly influences how people and businesses move money every day. Together, we create safer, faster, and more accessible payment experiences.

Job Responsibilities :

• Define and communicate a bold, data-driven product vision and roadmap
• Lead Agile teams through discovery, design, build, test, and launch phases
• Embed strong fraud, risk, and operational controls from the start
• Collaborate with Engineering, Design, Analytics, Operations, and more
• Facilitate decision-making forums to keep teams aligned and moving forward
• Co-create launch strategies and campaigns to drive adoption and engagement
• Build and nurture relationships with external partners to expand capabilities
• Represent us in industry groups, shaping the future of peer-to-peer payments
• Monitor key operational metrics and service levels for reliability and performance
• Lead audit preparation and ensure documentation meets high standards
• Mentor and develop product managers, fostering a culture of ownership and growth

Required Qualifications, Capabilities and Skills :

10+ years in product management, including 5+ years in real-time or P2P payments for both consumers and small businesses

Proven track record of leading large-scale, highly regulated product launches

Deep expertise in fraud, risk, and claims-handling frameworks, with a proactive mindset for mitigation

Strong experience partnering with Marketing on go-to-market strategies and campaigns

Success managing external partnerships, consortium representation

Exceptional executive presence

Demonstrated leadership in hiring, developing, and inspiring high-performing teams

Preferred Qualifications, Capabilities and Skills :

MBA or advanced degree in Business, Finance, Computer Science, Engineering, or related field

Experience in large, matrixed organizations with complex governance structures

Advanced analytical skillsfluent in leveraging data to prioritize and prove impact

Deep familiarity with Agile methodologies and modern product discovery techniques