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Front Desk / Night Audit

Front Desk / Night Audit

Integral HospitalityOdessa, TX, US
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Job Description

Job Description

Townplace Suites seeks full-time and part-time Night Auditors / Front Desk Associates  to join its hotel team. This position is key to delivering outstanding guest experiences, especially during check-in and check-out. Flexible schedules are available.

WHAT YOU WILL DO

  • Delight guests by providing information on hotel services and amenities and local knowledge and attractions (directions, places to eat, entertainment, etc.).
  • Engage and sell rooms to walk-in customers.
  • Enter, change, post, and process reservations / charges to guest accounts using a computerized system.
  • Respond in a timely and friendly manner to guest inquiries about making a reservation, account charges, complaints, inquiries, etc.
  • Inform housekeeping of room statuses and availability.
  • Clean and tidy up the front desk area
  • Balance cash drawer.
  • Work collaboratively with team members and stay current on the communication log.
  • Set up Breakfast
  • Close and restart the hotel system each night.

COMPENSATION. The starting wage is $12.00 + or more per hour, based on your experience. PERKS. Team members enjoy substantially discounted room rates nationwide. SCHEDULE. A p art-time position is available for the 11 pm-7 am shift. A full-time position is available from 7AM - 3PM. Flexibility is required to cover nights, weekends, and holidays.  QUALIFICATIONS.

  • Must be 18 years of age or older.
  • Preference is given to candidates with prior hotel front desk experience.
  • Someone who is passionate about delivering exceptional customer service at all times and understands that we’re leaders in our industry and our community and that integrity is essential.
  • I will use a computerized hotel guest reservation system and the Internet to maintain accounts and search for work-related information.
  • Flexibility in your schedule (nights, weekends, holidays) is customary in the hotel industry.
  • Someone motivated to use safe work practices and resourceful in solving problems.
  • The position requires the ability to lift up to 30 pounds, push / pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.
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    Audit • Odessa, TX, US