IT Help DeskBC Tech Pro • Redondo Beach, California, USA
IT Help Desk
BC Tech Pro • Redondo Beach, California, USA
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPerforms basic and moderately complex troubleshooting and repair activities typically associated in an end-user environment including but not limited to PCs desktops laptops tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment providing end-user desk side support and other related activities. Perform Install / Move / Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and / or Qualifications : Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A certification is desired May require additional customer-specific certifications or training as required Excellence in communication and customer-facing skills Strong oral written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
- This is a full-time onsite position.
- Benefits include Health Dental Vision and 401k.
- Starting rate is $24.50 per hour
Responsibilities :
Qualifications :
Education and Experience :
Skills :
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work : No
Employment Type : Full-time
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Experience : years
Vacancy : 1
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It Help Desk • Redondo Beach, California, USA
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