Office Assistant

We're searching for a diligent office assistant to provide administrative support. You’ll be responsible for responding to all customer inquiries in a friendly and timely manner via phone, email, and text. Implementing office standards to streamline our processes, data entry applications, scheduling appointments, ordering office equipment, and marketing our brand through community events and print and digital mediums. Applicants should be extremely thorough, type at least 50 wpm, possess excellent communication skills, attention to detail, and have a background in customer service. Send us your resume today to become part of the team!

Compensation : $17.50 - $20 hourly

Responsibilities :

• Act as a point of contact for complaints or questions from customers and respond in a timely manner
• Increase productivity by creating record-keeping procedures for customer data filing systems
• Grow in the position through continued learning and revitalization of skillsets in related duties
• Help build online marketing, brochures, email campaigns, etc. that highlight our services
• Schedule appointments, including travel arrangements or other company engagements
• Deliver exceptional customer service by professionally managing incoming calls, emails, and inquiries.
• Respond to customer questions and issues promptly and effectively.
• Assist with administrative tasks, including completing applications, managing records, and data entry with high accuracy.
• Troubleshoot basic software and system issues to provide customer and team support.
• Demonstrate proficiency in using and navigating software and technology tools.
• Coordinate and manage office tasks to support day-to-day operations.
• Assist in preparing reports, presentations, and client-related documentation.
• Identify opportunities to streamline office processes and improve customer satisfaction.
• Connect with the Customer Base and raise brand awareness, and coordinate community events.

Qualifications :

What We Offer :

About Company

CoCard Business is a provider of payment technology solutions for businesses of all sizes across the United States. Our affordable and innovative technology supports retail and restaurant locations with physical terminals, Point of Sale solutions, online businesses with shopping cart capabilities, churches and non-profits with easy giving platforms, automotive shops with tailored software, and service, and on-the-go businesses with a mobile application and more. Beyond that, our open API allows businesses to create custom payment experiences with all of the benefits of processing with CoCard.

CoCard Business brings a new approach to the payments industry. Giving business owners direct access to wholesale pricing and Zero-Fee programs allows businesses to bypass up to 100% of their monthly credit card processing fees. All this, coupled with stellar service, has ranked us as the Highest-Rated Payment and Point of Sale provider in Northern California.