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ServiceNow Developer

ServiceNow Developer

SHIHouston, TX, US
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ServiceNow Developer

We are seeking a motivated and skilled ServiceNow Developer to join our dynamic team at SHI. The ideal candidate will possess a robust understanding of the ServiceNow platform, with comprehensive experience in system administration, development, and implementation of ITSM, ITAM, and ITOM modules. This role requires a proactive individual who is eager to tackle challenges and contribute to innovative solutions for SHI customers.

Role Description

  • Implement and optimize ServiceNow ITAM, ITSM, and ITOM modules, including configuration, workflow, reporting, data imports, custom scripting, and third-party software integration.
  • Collaborate with customers to align ServiceNow configuration with their requirements and draft detailed user stories and acceptance criteria.
  • Develop, configure, and customize ServiceNow applications and services, with a strong focus on Flow Designer.
  • Serve as both a system administrator and developer, managing platform operations while driving development initiatives.
  • Identify and resolve potential issues within customer ServiceNow environments to enhance platform efficiency.
  • Stay informed on industry trends and new ServiceNow offerings to continually improve platform usability.
  • Complete projects within agreed timelines and key performance indicators (KPIs).
  • Support SHI teams in managing project timelines and customer expectations effectively.
  • Contribute to achieving and exceeding business objectives and driving key ServiceNow initiatives.
  • Pursue ongoing training and certifications to stay current with new ServiceNow products and functionalities.
  • Maintain comprehensive knowledge of the ITAM, ITOM, ITSM, and software life-cycle processes.
  • Adhere to ServiceNow department standards, ensuring professionalism and consistency with SHI quality standards.

Behaviors and Competencies

  • Analytical Thinking
  • Customer-Centric Mindset
  • Self-Motivation
  • Adaptability
  • Teamwork
  • Technical Expertise
  • Detail-Oriented
  • Organization
  • Initiative
  • Follow-Through

    • Skill Level Requirements

  • Strong integration experience, with the ability to connect ServiceNow with other systems.
  • Familiarity with ITIL v4 framework and its application in service management.
  • 5+ years of experience in configuring and customizing ServiceNow projects.
  • Proven experience with ServiceNow Flow Designer for creating and managing workflows.
  • ServiceNow Certified System Administrator (CSA) AND Certified Application Developer (CAD) certifications.
  • In-depth understanding of the structured practices and workflows involved in the software development lifecycle (SDLC), from requirements gathering and coding to testing and deployment.
  • Ability to efficiently handle multiple tasks and adapt to rapid changes in a dynamic work environment.

    • Other Requirements

  • Completed Bachelor's Degree or relevant work experience required
  • 3+ years of experience in / with ServiceNow
  • 3+ years of experience in / with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP / IP, etc.)
  • Fluency in ITIL methodologies, JavaScript, and web software design principles and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog) preferred.
  • Fluency in Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0) preferred.

    • The ideal candidate will hold the following accreditations; if not currently held, the successful candidate will demonstrate a "learning mindset" and may be called to study and pass some of the following accreditations within a short period of commencing the role :

  • ServiceNow System Administrator
  • ServiceNow Fundamentals
  • ServiceNow Implementation Methodology Fundamentals
  • ServiceNow Platform Implementation
  • ITAM all modules
  • ITSM all modules through to ITSM Professional
  • CMDB and Vendor Portfolio Management
  • ITOM module, focusing on Discovery and cloud management

    • The base salary for this position is $80,000 - $120,000. The estimated on-target earning, or OTE, which includes a base salary and bonus / commissions, are $100,000 - $150,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

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    Servicenow Developer • Houston, TX, US