Phoenix, AZ - Business Operations - AZDES - DBME - Administrative Assistant

Position Information

Position Type

Staff Augmentation

Hours / Week

40

Billing Type

Hourly

Shift

Day

Projected Start Date

12 / 15 / 2025

Start Time

8 : 00 AM

Projected End Date / Duration

11 / 06 / 2026

End Time

5 : 00 PM

Bid Limit Per Vendor

Number of Positions

Desired Career Level

Entry Level

Minimum Education Level

High School

Weekend

None

Position Location

Address

4000 N. Central Ave. Ste 1800

City

Phoenix

State

Arizona

Zip

85012

Country

UNITED STATES

Requirements

Travel Required

No

Security Required

Yes

Onboarding Category

Administrative Assistant job duties

" Switchboard duties involve operating communication systems to answer, direct, and transfer incoming calls to the correct departments or individuals, managing visitor check-ins, and performing general administrative tasks such as taking messages, providing information, and maintaining records.

" Operators also handle emergency calls, monitor alarms, and may perform other duties like managing paging systems, sorting mail, and providing basic customer service.

The specific duties of a switchboard operator can vary depending on the organization and often blend with receptionist functions.

" Responsibilities include locating specialized doctors near the claimant's location to complete exams requested by the Disability Evaluator.

Scheduling consultative examinations (CE) including follow-up phone calls to claimants.

Print CE, assemble the packet to be mailed out to claimant, send CE paperwork through fax if necessary to doctors.

" Responds to inquiries from claimants, vendors, and other sources regarding status of claim or for transportation assistance such as mailing out bus passes to claimants.

Contacts claimants to advise of appointments and paperwork that is still pending, contacts doctors for follow reports or specific instructions, hospitals for authorizations and reports and other sources such as claimant's attorneys to answer basic status questions.

" Contacts claimants, attorney representatives, medical sources and other sources as directed by the supervisor to assist claim adjudicators.

" Ensures daily assignments are disseminated and completed using a tracking system.

" Conduct case development activities which require analysis and judgment

This position has potential of going hybrid after training.

Required Skills

Skill Type

Skill Name

CertificationEducationLicenseOtherSkill

Customer Service internal / external

CertificationEducationLicenseOtherSkill

Scheduling / front desk experience

CertificationEducationLicenseOtherSkill

Computer skills

Preferred Skills

Skill Type

Skill Name

CertificationEducationLicenseOtherSkill

Bilingual

Attachment :

Administrative Assistant job duties

• Switchboard duties involve operating communication systems to answer, direct, and transfer incoming calls to the correct departments or individuals, managing visitor check-ins, and performing general administrative tasks such as taking messages, providing information, and maintaining records.
• Operators also handle emergency calls, monitor alarms, and may perform other duties like managing paging systems, sorting mail, and providing basic customer service. The specific duties of a switchboard operator can vary depending on the organization and often blend with receptionist functions.
• Responsibilities include locating specialized doctors near the claimant's location to complete exams requested by the Disability Evaluator. Scheduling consultative examinations (CE) including follow-up phone calls to claimants. Print CE, assemble the packet to be mailed out to claimant, send CE paperwork through fax if necessary to doctors.
• Responds to inquiries from claimants, vendors, and other sources regarding status of claim or for transportation assistance such as mailing out bus passes to claimants. Contacts claimants to advise of appointments and paperwork that is still pending, contacts doctors for follow reports or specific instructions, hospitals for authorizations and reports and other sources such as claimant's attorneys to answer basic status questions.
• Contacts claimants, attorney representatives, medical sources and other sources as directed by the supervisor to assist claim adjudicators.
• Ensures daily assignments are disseminated and completed using a tracking system.
• Conduct case development activities which require analysis and judgment