Order Coordinator

Time Manufacturing CompanyWoodway, TX, US

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Job Description

Company : TIME Manufacturing Company

Position : Order Coordinator

Reports to : Lead Order Management Specialist

Location : Waco, TX

Work Schedule : Monday-Friday, 8 : 00am-5 : 00pm, overtime may be required

Company Overview :

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Elévateur, Movex, BrandFX, and Aspen Aerials—the company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.

Job Summary :

The Order Coordinator is responsible for ensuring the timely, accurate, and complete entry of customer orders into the ERP system. This role serves as the first line of quality control and enables downstream scheduling, purchasing, and customer fulfillment processes.

Key Responsibilities :

Review Sales Order Packet for completeness (signed PO, blaze sheet, credit release, etc.).
Validate customer-supplied chassis information and ETA prior to slotting.
Accurately enter all order line items and configuration into ERP (Epicor).
Coordinate with Sales and OM to confirm install date availability.
Populate key fields : Customer Request Date, Promise Date, Chassis Receipt Date, Install Start Date, Ship Date.
Flag discrepancies between customer PO and internal configuration for resolution.
Initiate Sales Order Acknowledgement and route for signature.
Maintain queue of incomplete or on-hold orders and follow-up as needed.
Escalate urgent issues that may impact production slotting or delivery commitments.
Support audit reviews of order accuracy and customer packet compliance.
Track training expenses, maintain records, and assist with scheduling.

Qualifications :

High school diploma or equivalent required; associate or bachelor’s degree preferred.

2+ years of experience in order entry, sales operations, or customer service within a manufacturing or distribution environment.

Experience using ERP systems (Epicor strongly preferred).

Strong attention to detail and data accuracy.

Ability to interpret customer purchase orders and internal configuration documentation.

Comfortable navigating cross-functional communication with Sales, Operations, and Finance teams.

Proficient in Microsoft Office Suite, particularly Excel and Outlook.

Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced setting.

Clear and professional written and verbal communication skills.

Ability to solve problems and escalate issues appropriately when needed.

Success Metrics :

Order Entry Accuracy (% of orders entered without rework).

Order Turnaround Time (from packet receipt to ERP entry).

Compliance Rate (% of orders with complete documentation at entry).

Exception Reduction (tracked order holds due to missing / incomplete data).

Core Benefits

Competitive salary and bonus structure

Comprehensive health, dental, and vision insurance plans

401(k) with company match

Paid time off and holidays

Professional development opportunities

Collaborative and innovative work environment

Equal Employment Opportunity (EEO) Statement

Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

INDALL2

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Order Coordinator • Woodway, TX, US