Strategic Account Specialist

Strategic Account Specialist

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Looking for West Coast Region

Acts as liaison between customer, sales, and production facilities across the platform. Plan and coordinate the production of client jobs in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements. Applies understanding of customers business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales. Primary point of contact for customer-required services across all locations in the platform. Responsibilities :

• Apply knowledge of customers business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer. Communicate the requirements to internal or external production / service providers. Primary resource and. Provide solutions, develop pricing and provides original / revised job requirements to Planning.
• Partners with Sales to develop and execute on strategic customer plans and build contract provisions.
• As the primary point of contact, manage high profile, complex and / or major accounts across multiple plants and / or external providers Provides recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs.
• Oversees the production process from point of sale until final delivery of customers product, analyzing customer requirements to determine completeness.
• Review customer requirements for adherence to platform capabilities and provide efficient and economical production alternatives as needed.
• Enter orders into production, and issues and revises instructions for manufacturing.
• Coordinate the delivery of customer-supplied and other production materials across the platform.
• Maintains active communication with and provide job status updates to customer, sales and manufacturing.
• Facilitate the resolution of production-related problems and conduct appropriate service recovery process.
• Provides leadership, career development and procedural assistance to the junior Account Specialists.

Lead job duties

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

The national pay range for this role is $62,800 to 111,400 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to : education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer / partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability / veterans